Receptionist/clerk - Women and Children's - Hereford, United Kingdom - Wye Valley NHS Trust

Wye Valley NHS Trust

Verified Company

Hereford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you enjoy a challenge and like working in a busy environment? An opportunity has arisen for within our Reception Team, based in the Women's Health and Paediatrics Outpatient Departments

The post holder will need to be computer literate, have excellent communication skills to show diplomacy, empathy and understanding both face to face and on the telephone.

You will need to have good organisational skills and the ability to work effectively as part of a Team.

Providing a comprehensive clerical and reception service undertaking a variety of correspondence, photocopying and filing.
Greeting patients in a professional manner upon arrival, provide the relevant information to them and direct them to the appropriate waiting areas and notify patients of extended waiting times if delays occur.
Answering the telephone in a courteous, professional and pleasant manner at all times, within the agreed timescale and according to the standard Trust greeting. Ensuring that messages are relayed and actioned in an appropriate and timely fashion.
To admit, arrive, discharge, book appointments and amend demographic patient details as necessary.
To electronically book, retrieve and track patient case notes when necessary and record the movement of notes on Maxims.
Ensure that notes are complete and that correspondence and investigation results are filed correctly before the notes are returned to Health Records.
To be flexible in your approach to working to ensure all areas and shift patterns are covered, in times of need e.g. sickness within the team

This is a full time, permanent post, 37.5 hours per week, Monday to Friday, varied shifts either 8-4 or 9-5, with the occasional 10-6 on a Thursday.

Part time and/or Job Share will be considered

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT and the George Eliot Hospital NHS Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we'd want for our family and friends.

More than 3,500 people work for the Trust - they tell us it's a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman:
"The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential."

Our values - Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time all the time.

To view role requirements and role responsibilities in full, please view 'supporting documents' linked to this vacancy.