help desk engineer - Caerphilly - beBeeTechSupport

Job title: Customer Support Technician

Description

Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team and support the operational performance of hardware and software for simulators at customer sites.

• The ideal candidate will have experience in troubleshooting, configuration, installation, and repair of electronic systems and computers.

About the Role

This is an exciting opportunity to work with a dynamic organisation that offers technical challenges and opportunities for growth.

• You will be responsible for triaging and resolving first-line technical issues via phone/email, performing routine maintenance, assisting with installations and upgrades,


• ensuring accurate service documentation, coordinating shipment with logistics,

lies working independently proactively provide technical support healthcare customers,
mange system installs upgrade & retrofits,The main responsibilities include inspecting demo equipment parts inventory providing timely accurate documentation services performed carry out field service repairs customer systems maintain low average open cases strategize promote educate market Surgical Science services customers take accountability deliverables contribute company business result adhere company values respect curiosity perseverance comply policies processes follow safety rules participate environment-related processes activities established


Critical Responsibilities

knd implement Quality Control checks on completed builds.cality implement Preventative Maintenance schedule see potential faults identified before they occur.nce manage dispute resolution process.rer or replacement parts managed effectivelyinfluence launch adoption new technologyServices provided through various mediums including online chat. h telephone contact ersonal visits., benefits-and-perks">