Aftersales & Service Coordinator - Gainsborough, United Kingdom - SKALA

SKALA

Verified Company

Gainsborough, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

AFTERSALES & SERVICE COORDINATOR REQUIRED ASAP GAINSBOROUGH, LINCS. £24K/ANNUM - NEGOTIABLE DEPENDING ON PREVIOUS EXPERIENCE
Our client based in Gainsborough are currently looking for an aftersales & service coordinator to start ASAP, please see below:

Summary:

Our client designs and manufactures exhaust after-treatment systems, reducing emissions from heavy-duty vehicles and equipment. Our products are supplied as original equipment to meet the latest emissions standards.

We also produce complete emissions systemsfor retrofit to meet the ever-changing demands of local air quality programs such as London's Ultra Low Emission Zone and Clean Air Zones across the country.

They also supply replacement products to the UK and European independent Aftermarket.

The Aftersales department is responsible for providing Service and aftersales support, to an ever-expanding Retrofit product customer base within the UK.

This is a customer facing role.

You will be responsible for the organisation and planning of the in-field Callout and service technicians in-line with the instructions set by the reporting Managers.

The role will ensure the smooth running in the allocationof jobs, knowing how any technician is performing on a day-to-day basis thus coordinating the VOR 72-hour KPI.

The role involves working closely with Customer Service to establish a close relationship for administration purposes.

The role will require constantcommunication for updates and parts availability with both the Manufacturing and Customer Service team and ensuring an exceptional customer journey.

This role is to ensure a smooth transition of work to technicians, exceptional customer experience and generate potential missed revenue protecting warranty risk.

You will assist with the department in ensuring parts are despatched to improve deliveries and work within IFS to improve department reporting.

You will be required to assist with campaign work, to ensure the customer quality expectations are maintained.

Key responsibilities:
(Job Specific - what & why)

Coordinating technician daily work and ensuring maximum efficiency
Allocating work to all Technicians and ensuring standards and time scales are always met
Timing up all job cards
Keeping management system up to date so the Customer Service Team can keep customers informed of progress with jobs. Liaise with the Customer Service Team to keep customers updated with any delays to repairs
Provide daily reports for management of technician attendance, holidays and performance
Ensure all parts are booked and accounted for onthejob card
Process service sheets and ensure all aspects of the service are captured
Meet KPI's of VOR attendance times and service performance
Allocating service locations to subcontractors and monitoring their performance

Understanding and adherence to the following:

H&S policy and procedures (made available through Induction/X Drive/H&S Department)
Business quality standard (IATF & ISO Induction/Manager/Quality department)
Business Excellence Model (Oliver Wight Class A Standard ) (Induction/Manager/Quality department)
All group policies and procedures (Available through Induction/SharePoint/HR Department)
Demonstrate and uphold the company values

Key skills (your job requires):

Ability to communicate effectively (teamwork, documentation and presentation)
Demonstrates problemsolving skills and techniques
Team player: work effectively within teams and liaise across functions
Able to achieve results efficiently and work with mínimal supervision
Previous experience of working as a Coordinator or Administrator
Proficient in the use of Microsoft Office
Full UK Driving Licence
The ability to work in a fastpaced environment
Strong communication skills and the ability to build a strong relationship with both customers and colleagues
Systematic, highly organised with a keen eye for detail
You will have the ability to work within given timescales and the ability to problem solve efficiently
The right person will be a team player who works well under pressure and has a passion for customer service
Administration skills, raising requisitions, orders, invoices
Organisation skills and ability to prioritise tasks on a daily basis
Confident professional manner and ability to deal with customers
Confidence in dealing with internal and external customers and suppliers

In line with our company values all post holders should demonstrate the core skills and attributes below:

Core skills

Ability to introduce new methods and ideas ensuring a continuous improvement ethos
Demonstrates attention to detail through all stages of processes
Can work and communicate effectively with others
Understands and delivers customer requirements

Core attributes