Order Management Specialist - Gillingham, United Kingdom - Octopus Personnel

Octopus Personnel

Verified Company

Gillingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Posted on:
May 15, 2023

Location:
Gillingham

Salary:
£12.50 per hour

Category:
AdministrationCustomer ServiceOffice

Job Type:
Full TimeTemporary

We are looking for an Order Management Support Specialist to join an international company in Gillingham, Dorset.

Joining the team as Order Management Support Specialist, you will provide administrative management of the order fulfilment process.

What you will do_
Manage open order reports and take necessary actions to complete.
Respond promptly to procuring requests from customers.
Provide trouble shooting solutions within Sales and Supply Chain processes.
Provide reports as required for customers and/or other stakeholders on a regular basis regarding open orders and overall service levels. Assist supervisor in collection and interpretation of performance metrics.
Research and procure products from approved suppliers.
Manage the order fulfilment process for 3rd party items from worldwide suppliers using appropriate systems and processes.
Maintain good relationships with vendors to ensure high levels of service.
Observe and evaluate supplier performance by recording data on our various worksheets.
Assist customers in quality issues; develop corrective actions, returns, cancellations as required.
Skills and experience_
Excellent verbal, written communication, and active listening skills
A positive and flexible approach on dealing with people and know how to organise/prioritise daily tasks.
Customer focused & solution provider mindset.
Accurate and attention for detail
Ability to work in a fast paced & complex environment.
Flexibility to adapt to incoming requests.
System tool agility e.g., Customer Relationship Management (CRM) platforms, SFDC, ERP (SAP advantageous), Windows Office Suite
Relationship management; comfortable engaging and interacting with people across diverse organisational levels.
Fluent in English
Hours of work_

Hours of work for this position are 37.5 hours per week and there is flexibility to work between the hours of 8am and 6pm with 1 hour for lunch.

Following training you will have the opportunity to work from home or at the Gillingham office.

Octopus Personnel is focused on equality and believes in the value of our diverse characteristics that make each one of us unique.

We are committed to inclusive recruitment policies, where everyone is welcome to register.

Contact details for this job

Agent Name:
Katherine Howell

Telephone:

Ref:
#2242/23