Apprentice - Administration Assistant - Wolverhampton, United Kingdom - The Royal Wolverhampton NHS Trust

The Royal Wolverhampton NHS Trust
The Royal Wolverhampton NHS Trust
Verified Company
Wolverhampton, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
We are looking for an Apprentice to provide a comprehensive support service to the Research & Development Team.

The post holder will work across all admin functions within the Directorate, gaining knowledge and skills in project management, HR and governance.


Principal duties will be first point of contact, scanning, photocopying, typing standard letters, electronic filing, data entry and all other admin duties.

We require a highly motivated person with proven ability to prioritise multiple tasks and meet deadlines. You should have a good standard of education and be IT literate. Training will be provided.

Standard - Customer Service Level 2

Duration - 15 months

Training Provider - Skills Training UK


The apprentice will be required:

To achieve an apprentice standard (Key Skills, Certificate/Diploma and Technical Certificate) within the specified time frame. Attend all of the training sessions for the programme whenever necessary. Undertake any necessary home work during the length of the course.


To assist the department in the provision of the broad range of services provided, working under the supervision of the department staff.

An Apprentice is expected to expand and broaden their skills and abilities.

Nonetheless, they must operate at all times under the direct supervision of a senior member of staff, unless operating according to agreed procedures that have been approved by the department.


The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve.

We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow.

We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC.

We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Main Duties & Responsibilities

Whilst in the development role the apprentice will work towards the following:
To operate at all times within the local Standard Operating Procedures relevant to the area of work.


To provide administrative support (such as filing, scanning, typing, data input, photocopying, booking rooms, ordering stationary, saving documents as instructed) as directed by the senior member of staff.

To provide support with the shredding of confidential paper waste as directed by a senior member of the team.

To provide administrative support to meetings including preparing agendas and taking accurate minutes at relevant meetings.


To provide administrational duties in a professional, polite and timely manner with attention to providing customer care of the highest standard.

To input, retrieve and update information and records using the departmental and Trust computer systems, as required.

Assist the administration team with greeting visitors to the department and notify the appropriate member of staff - mainly for applicants for interviews if any


To ensure that security in the work environment is maintained, locking doors and windows, challenging unknown persons who enter the work area and by wearing the Trust identity badge at all times whilst at work.

To undertake statutory and mandatory training as required in accordance with Trust's policies and procedures.

To maintain at all times the rules relating to patient confidentiality.

Assisting in maintenance of a clean, tidy, organised and appropriately stocked environment.

Become familiar with and complying with all health and safety regulations, Trust policies and procedures and incident reporting.

Any other duty, requested by senior managers, as deemed appropriate and relevant to the role.

Any other adhoc duties as and when required in line with service needs and commensurate within this training position.
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