Service Desk Analyst/ 1st Line Support - Castle Donington, United Kingdom - Big Red Recruitment

Big Red Recruitment
Big Red Recruitment
Verified Company
Castle Donington, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Looking to kick start your career in tech?

Are you an enthusiastic, and customer service focused individual looking to join a dynamic team? This role will give you the foundations to learn and expand your knowledge and experience as a Service Desk Analyst and progress your IT career.

There is continued training and development (averaging 1 day per WEEK), ensuring you acquire technical skills and the opportunity to take on more responsibilities as you develop.

You will provide a single point of contact for customers across the UK on all IT related issues.

You will be responsible for logging calls, troubleshooting problems, and then escalating calls to the 2nd & 3rd line technical support teams and any relevant thirdparties.

You will have full ownership of the calls that you take:
To quickly identify and resolve broad ranging incidents whilst providing high standards of customer service.

  • Passion for technology
  • Keen to learn new skills and further your knowledge
  • Familiarity of Microsoft technologies (Windows, MS Office, Outlook, Active Directory and Internet Explorer)
  • Full UK driving license
  • Flexible to work in a weekend shift environment
If this Service Desk Analyst opportunity sounds interesting and you feel like you are aligned with what our client is looking for, please call
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