Wellbeing Team Care Co-ordinator - Barnstaple, United Kingdom - Barnstaple Alliance Primary Care Network

Description

Barnstaple Alliance Primary Care Network (PCN)

JOB DESCRIPTION

Job Title Wellbeing Team Care Co-ordinator


Responsible To Wellbeing Team Lead


Location Barnstaple Alliance PCN wide.
This position will mainly be based at Queens House
EX32 8HJ but may be required to work from
Brannam Medical Centre, Fremington Medical
Centre, Litchdon Medical Centre and Queens
Medical Centre.


Salary £ £11.00 per hour depending on experience


Hours 25 hours per week


Overall Purpose
To act as the single point of administrative and
coordination support for the Wellbeing Team within the Barnstaple Alliance Primary Care Network. The
Wellbeing Team currently consists of the Team Lead,
4 Wellbeing Link Workers and 2 Wellbeing
Connectors.

This administrative role will be pivotal in ensuring all patients receive the best possible care and service through coordinating and supporting the delivery of all key activities of the Wellbeing Team.

This includes access to services, advice and information, ensuring a patient centred approach with timely and effective care planning and organisation.

The role will involve co-ordination of referrals to the service from the member practices to the team, and the patient's pathway.

MAIN DUTIES & RESPONSIBILITIES
Key responsibilities for the position will include but are not limited to the following:

• To be the single point of access for the Wellbeing Team for practices and other professionals, as appropriate.
• To be the single point of access for administration and coordination support for the Wellbeing Team.
• To work closely with the Wellbeing Team Lead with the day to day activities of the Wellbeing Team and service.
• Receive and acknowledge new referrals and contact the patients to keep them informed.
• To explain and promote the wellbeing service, by providing links and supporting with lowerlevel signposting to service users.
• To oversee the referral inbox to ensure time sensitive tasks are directed and responded to in a timely manner.
• To support the Wellbeing Team by monitoring team inboxes, including but not limited to TPP SystmOne and other record keeping/social prescribing software.
• To offer administration support to new and pilot projects that include the Wellbeing Team or service.
• To support patients with requests for certain community services and support funds.
• To liaise with the Primary Care Flow Team including the Flow
• Coordinator to arrange meetings and work collaboratively as needed.
• To provide support to Wellbeing Team members attending the Mental Health Multi-Agency Team (MAT) and other Multi-Disciplinary Team (MDT) Meetings as appropriate.
• To develop and maintain a directory of services for the team and the wider PCN.
• To keep practices and patients informed of latest developments and resources as appropriate.
• To work with the Wellbeing Team Lead to plan and coordinate Wellbeing Team activities such as holidays, sickness, celebration events, Annual General Meetings (AGM) and other meetings.

CONFIDENTIALITY
Adhere to the General Data Protection Regulations (GDPR).

In the performance of the duties outlined in this job description, the post
- holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the member practice as a business organisation and to the Network. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the member practices or Network may only be divulged to authorised persons in accordance with the Network policies and procedures relating to confidentiality and the protection of personal and sensitive data

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.

They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately


HEALTH AND SAFETY
The Network is committed to supporting and promoting opportunities for staff to maintain their health, well-being and safety.

You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements.

All personnel are to comply with the Health and Safety at Work
Act 1974, Environmental Protection Act 1990, Environment Act 19995, Fire
Precautions (workplace) regulations 1999 and other statutory legislation.


EQUALITY AND DIVERSITY:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the