Senior Technical Support Officer - Sittingbourne, United Kingdom - Knauf UK & Ireland

Knauf UK & Ireland

Verified Company

Sittingbourne, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Knauf UK & Ireland are a market-leading manufacturer of lightweight building materials for the construction industry. We are part of the Knauf Group, the world's largest producer of gypsum-based products for the construction industry.

With two manufacturing plants in the UK, and a third coming online in 2023, we are well equipped to Build for the World We Live In.

We are currently recruiting for Senior Technical Support Officer to join ourTechnical Support team. The role will see the post holder based out of our Sittingbourne Head Office.

Job Purpose

You are accountable for providing Best in Class Technical Customer Service, understanding all technical aspects of Knauf UK business, the industry sectors and our various competitors.

To assist and support internal and external customers in relation to the wide range of systems we manufacture.

You will be a key figure within the technical service function who provides best in class technical service to the Knauf value chain whilst supporting the development of TSO team and driving forward various technical initiatives.

Main Responsibilities & Accountabilities:

Support and supervise TSO team members in an effective and productive manner
Deputise for the TSO Team in the absence of Technical Services Manager
Provide best in class technical service to all customers
First point of contact for escalated queries from customers, internal and external and the TSO team
Resolve customer complaints as required
Prioritise and allocate work based on fine balance between demand and available resources
Assist and control the maintenance and use of Puzzel / autocad / VTD / Salesforce
Actively support our colleagues in all teams
Lead or support continuous improvements within the department working on projects alongside their own daily tasks.
Continuous Professional Development (for team and self) ASFP 1 etc
Respond promptly and professionally to all product and system enquiries whilst understanding the _why _behind the questions in order to offer the full range of support available
To provide advice and technical input on different design and site items such as drawing/details, design parameters, specifications, general design, theoretical design so that the most suitable solution(s) may be found to these design areas and correct systems recommended for use
To research and keep up to date on relevant standards, regulations, and industry trends/changes
Maintain and update accurate records of our technical drawings, bulletins, substantiation reports, test data amongst other things via Virtual Technical Database
Utilising various software platforms for detail design/drafting, Uvalue calculations, condensation risk analysis, mechanical loading assessments, etc.
You are required to follow company Health and Safety procedures to ensure the safety of yourself and others
Contribute to Knauf's sustainability strategy of People, Planet, Prosperity.
Anything else commensurate to complete your role

Requirements:

HND/HNC, or equivalent, in related construction or engineering field or relevant industry experience
Ability to lead, develop and support colleagues
Understanding of products, systems and building regulations
Proven experience in a direct customer support role
Working knowledge of Autodesk AutoCAD
Understanding of physical products/systems characteristics [mechanical, thermal, practical, etc.]
IT literate in Windows OS, MS Office package [Word, Excel, Power Point, etc.] and Internet
Structured problem evaluation and problemsolving skills
Ability to work well as part of a team and own initiative
Drive for continuous improvement in skills and knowledge
Excellent communication skills, both written and verbal
Customer focused
Levelheaded under pressure
Construction and Engineering Passion

Employee Benefits Include;

25 days annual leave + Bank Holidays + Birthday as paid leave (_competitive annual leave allowance)_
Three paid days leave for community, charitable, or voluntary commitments.
7% employer pension contribution.
Level 3 Westfield Cashplan Healthcare.
Income Protection
Access to Perkbox benefits platform.
Access to Employee Assistance Program (legal or medical advice).
Life Assurance (x 4 times your basic salary).
A counsellor and life coach offered to all our employee's free of charge.
Cycle to Work Scheme and Tech Scheme.

We categorically do not accept speculative CVs from recruitment agencies; any profiles that are sent to Knauf UK & Ireland without the agency being appointed prior will be treated as a gift from the agency.

Knauf UK & Ireland will not be liable to any agency fees should we engage with any of the talent sent speculatively by a third party.

Knauf UK & Ireland outsource pre-employment checks; please be advised that should the business extend an offer of employment, you will need to engage and cooperate with a 3rd party in order to provide infor