Credit Specialist - Coventry, United Kingdom - Octopus Energy Group

Octopus Energy Group

Verified Company

Coventry, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We're looking for a passionate and empathetic person to join our team as a Credit Specialist to help us support our customers that may have found themselves in financial difficulty.

Our customers are at the centre of everything we do, so it's on us to help and support them if they find themselves in financial difficulty.

As a Credit Specialist, you should understand that each customer's situation is different so we're looking for someone who can use their own initiative to tackle a range of sensitive customer scenarios.

What you'll do:

Talking to customers that might be in financial difficulty.
Using your initiative to find the best way forward through agreeing appropriate repayment plans using external tools such as PayLink to review affordability levels and engage with customers to agree repayment plans.
Own customer issues from start to finish, resolving problems and maintaining contact throughout.
Identifying vulnerabilities customers may have both financially and nonfinancially to ensure we are providing the most appropriate level of care and service to them.

What you'll need:

Be passionate about customers and always seek to provide a first class service.
A fast learner that has meticulous attention to detail.
Fluid and comfortable in a fast paced environment where you might be pulled in different directions.
Able to manage your own workload.
Helpful and patient (it's a job with a thousand questions)
A self starter that can use their own initiative to problem solve and make sound decisions.

Why else you'll love it here:

Octopus Energy Group is a
unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about We won best company to work for in 2022, on Glassdoor we were voted 50 best places to work in 2022 and our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We've also been placed in the top 10 companies for senior leadership
Visit our UK perks hub
Octopus Employee Benefits

Location:
Flexible