Support Assistant - Doncaster, United Kingdom - The Riverside Group

The Riverside Group

Verified Company

Doncaster, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Support Assistant

Contract Type:
Permanent

Full time: 37.5 hours per week

Salary: 21,255

Working Pattern:
Four week rolling shift rota
**Location: Doncaster, Wharf House

Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordable housing across the UK to people as well as care for the elderly and support for those who face homelessness.

The difference you'll make

The role holder will empower our customers to live independent, fulfilling and dignified lives in our Independent Living services, accommodating adults who require support with their Mental Health and those with Learning Disabilities.

You will enable customers to meet the aspirations within their individual support plans, whilst keeping up-to-date information on their changing needs.

You will also provide personal care and support to customers in line with Care Quality Commission (CQC) definitions, including helping customers to maintain their personal hygiene, appearance and physical wellbeing.

So, who are you?
Essentially, we're looking for someone with experience of working in a team and communicating positively with other people. You'll also need experience of being able to organise tasks whilst supporting people and being able to plan accordingly. You should be a team player with a caring, empathetic, flexible attitude and demonstrate a resilient, can-do attitude.

Enjoy the Rewards

Working with us, you'll enjoy competitive pay, 28 days holidays excluding 8 bank holidays, a wide range of benefits, flexible working and the chance to learn valuable new skills.

We empower our people to do great work by investing in learning, personal development and technology.

If you're the kind of person that wants to do a really great job and make a difference to our customers, we think you'll love it here.

Sound like a challenge you'd like to take on? Then get in touch and let's talk about how you can help us transform lives and revitalise neighbourhoods.

We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work.
Role Profile

To empower our customers to live independent, fulfilling and dignified lives in our Independent Living services, accommodating adults who require support with their Mental Health and those with Learning Disabilities.

Role requires:

Work collaboratively as part of a committed team to carry out a diverse range of tasks, delivering an outstanding experience to customers whilst being supported by your colleagues and Line Manager.

Recognise and identify each individual customer's needs to ensure they receive a person-centered approach that puts the customer at the heart of everything we do by:

Enabling customers to meet the aspirations within their individual support plans, whilst keeping uptodate information on their changing needs.
Providing personal care and support to customers in line with Care Quality Commission (CQC) definitions, including helping customers to maintain their personal hygiene, appearance and physical wellbeing.
Helping customers with daily activities, domestic support and assisting with preparation of meals, snacks and drinks whilst ensuring they maintain as much independence as possible.
Safely helping with customer's mobility including use of assessed equipment, aids or other manual handling equipment.
Supporting customers with administering medication.

Inspire and motivate customers to develop life skills, independence and emotional well-being by:

Recognising and engaging customers in activities that they show passion or interest in
Supporting customers to attend community and social activities
Supporting customers to participate in educational activities.
Working with customers to seek employment or volunteering opportunities for their personal development.
Encouraging and enabling customers to communicate and interact with other people to build and develop relationships.
Supporting and monitoring customers' emotional wellbeing and healthcare needs ensuring appropriate contact and support with healthcare professionals.

Helping customers with the management of their personal affairs when this is part of their individual support plan e.g. reading letters, managing utilities, handling small amounts of money for shopping.

Communicate clearly , building trusted relationships with customers and their wider support network (family, friends, GPs, Social Worker, etc.).

Provide companionship to customers , engaging in conversation to build genuine and trusted relationships.

Take pride and initiative in working with customers to meet their needs, creating a safe, comfortable and respectful living environment.

Maintain detailed, accurate records of care and medication support provided, as well as tasks undertaken.

**Promptly respond to and report any concern