Clerical Officer - Shropshire, United Kingdom - The Shrewsbury and Telford Hospital NHS Trust

The Shrewsbury and Telford Hospital NHS Trust

Verified Company

Shropshire, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

JOB OVERVIEW
This is an exciting opportunity for an individual to play a key role
in delivering a high quality service at The Shrewsbury and Telford
Hospital NHS Trust. The NHS is a well-respected and globally
recognised employer. Patient access is the ideal place to work if
you are looking for a career working within the Trust.

Possession of GCSE qualifications of grade 4 or above in English
Language and Maths or equivalent, along with a good supporting
education are all essential. Customer Service or Business
Administration NVQs are desirable. However the Trust will offer the
opportunity for the successful applicant to gain these qualifications
within their job role.

Previous administrative experience including previous Booking or
Appointment experience would be beneficial, but is not essential as
full training will be provided. Working knowledge of using Microsoft
maintaining strict confidentiality in the healthcare setting are all
essential, together with excellent organisational and communication
skills, flexibility, good time management and the ability to work as
part of a team.

The successful applicant will be a strong team player, highly
organised with the ability to manage their own workload as well as
being flexible enough to support colleagues.

Part time hours will also be considered.

MAIN DUTIES OF THE JOB
Based in a busy call centre environment, the department is responsible
for managing the bookings of outpatient appointments and procedures.

The successful post holder will work closely with managers and staff
at all levels to help develop and maintain a high quality Patient
Access Service. The post holder will be working within the
busy Booking and Scheduling Department based at The Royal Shrewsbury
Hospital.

WORKING FOR YOUR ORGANISATION
The Booking and Scheduling department manage Outpatient and Inpatient
appointments across The Shrewsbury and Telford Hospital NHS Trust,
taking approximately 1000 calls from patients per day. Successful
waiting list management, clinic rescheduling as well as inquiries from
all manner of colleagues and patients.

We are a large team of over 40 and provide a booking service for
Outpatients across our main sites, The Royal Shrewsbury Hospital and
The Princess Royal Hospital, Telford. The team is often the first
point of contact our patients have with the Trust and providing high
quality service is essential to ensure that they begin their pathway
with us safely.

You will be working in a busy office environment and will be
responsible for booking patients as well as taking and making outgoing
calls. The team are supported by a number of Team Leaders and two
Office Mangers.

As a team, we are passionate about helping our staff to achieve their
career aspirations, and can offer a variety of learning and
development opportunities to support your continued development.