Customer Service Agent - Newcastle upon Tyne, United Kingdom - Co-wheels Car Club

Co-wheels Car Club

Verified Company

Newcastle upon Tyne, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job description

About Co-wheels
Do you know that the average car sits parked up doing nothing 97% of the time? Despite this, most of us shell out our hard-earned money to own one anyway

Did you also know, that one of the companies at the forefront of future mobility, offering smart alternatives to this is right on your doorstep? From our headquarters in the Centre of Newcastle, Co-wheels Car Club offer people and businesses across the UK a smart and sustainable alternative to car ownership.

Our 'pay as you go' service allows our members to book and use vehicles as and when they need it, without all the cost and hassle that go with car ownership.

The Role

We are available 24/7 ready to assist our members when they need us, we are on hand to assure all new and existing bookings run smoothly and if any issues occur we are standing by to help get our members on their way.

Due to the nature of our business this role will require you to work between the hours' of 8pm and 8am Mon to Sun.

Working 4 on 4 off shifts

Initial training for the role will be provided at our head office in Newcastle, once - 4 weeks training have been complete, which will be provided during a 9am - 5pm day shift, the night shift will commence the following week.

Summary of Job Responsibilities:

Ensure a high level of customer service is maintained, and when required, have the confidence to deal with customer issues.
Manage complaints in an effective manner.
Cowheels is a growing and dynamic business and therefore duties may vary into other areas of the business on occasion.
Strong communication and organisational skills.
Confident conversing with all kinds of people and able to build positive relationships with internal and external people alike.
Ability to recognise actual and potential problems and be proactive in seeking relevant solutions.
Flexible approach to work and shift patterns.
Good knowledge of IT programs and comfortable using different software programs.
Strong focus on continuous improvement.
Must be able to use own initiative and think independently.

Benefits and terms: