Customer Care Co-ordinator - Seaham, United Kingdom - Staff Power Group

Staff Power Group

Verified Company

Seaham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have an immediate opening for an exciting opportunity for a client of ours in Seaham who are now looking for a Customer Coordinator who will support the UK Sales Manager in the Customer Care department.

Reporting to the UK Sales Manager you will be responsible for the following:

Liaise with customers daily to confirm requirements and ensure 100% customer satisfaction and processing of orders
Maintain relationships with customers by providing support, information and guidance
Take complaints from any customers and report them accordingly.
Liaise with the Transport department to ensure the prompt delivery of goods and to keep customers up to date with delivery schedules.
Liaise with the Operations team to communicate stock demand.
Support the Customer Care Supervisors in their daytoday tasks and advise where necessary.

Person Specification

Excellent communication skills
Ability to manage, prioritise & complete own workload to strict deadlines
Team Player
Good IT skills
Ability to work under pressure
Excellent attention to detail
Accurate data input skills
Open to giving ideas to always be improving our services
Ability to problem solve
Good telephone manner
Previous administration experience desired

Working Hours hours working (paid breaks)
Monday - Thursday : 08:4- 17:00

Friday: 09:00 - 16:00

Salary
£19,760 per year starting wage

£20,280 per year after successful completion of 13 week probationary period

£20,800 per year after 26 weeks in role

Benefits:

No weekend or evening working
Free dedicated onsite parking space and electric car charging points
Our own onsite pizza testing kitchen
Long service holiday scheme
State of the art technologies and facilities
Stylish and comfortable working environments and landscaped gardens
Lots of progression opportunities and regular working alongside company directors
Cycle to work scheme
Chosen Charity of the Year with regular opportunities to fundraise, give back and volunteer
Regular team socials and office events

Salary:
From £19,760.00 per year

Schedule: