Head of Services, Customer, Saas, Cloud, It - West London, United Kingdom - Jam Management Consultancy Ltd

Jam Management Consultancy Ltd
Jam Management Consultancy Ltd
Verified Company
West London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Confidential post, more info when requested.


Person Profile

  • Substantial experience in managing customer facing technical teams.
  • Substantial experience of leading a service desk.
  • Highly technical background, ideally within the CCaaS space.
  • Experience in service management and/or customer service reviews.
  • Experience of working in an ITIL or ISO certificated environment.
  • Exceptional communication, both written and spoken.
  • Natural leader, able to motivate and influence others.
  • Able to remain calm and focused under pressure.
  • Proven ability to deliver continuous improvement.

Job Types:
Full-time, Permanent


Salary:
£100,000.00-£160,000.00 per year


Benefits:


  • Canteen
  • Casual dress
  • Company events
  • Cycle to work scheme
  • Free fitness classes
  • Free parking
  • Onsite gym

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Education:


  • Bachelor's (preferred)

Experience:


  • CcaaS: 4 years (preferred)
Customer Service: 5 years (preferred)


Ability to Commute:

  • West London, Greater London (required)

Work Location:
In person
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