Service Leader - Wolverhampton, United Kingdom - Pendragon

Pendragon

Verified Company

Wolverhampton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Leader

Evans Halshaw

Vauxhall, Wolverhampton

Competitive salary with company car, pension, critical illness, life assurance, single health care, 25 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services
Can you bring a passion for incredible customer service to a new career as Service Leader/ Manager at Vauxhall, Wolverhampton?

As one of the UK's leading volume automotive retailers, we're dedicated to providing a personalised, value service for our customers.

We're looking for someone to truly make an impact and bring our vision to life, forging long-lasting customer relationships and wowing with a great experience, every time.

Our Associates are what separate us from the competition; the people who make a difference to our environments, our customers and their experience.

As a Service Leader/ Manager, you'll manage our Service Department, leading your team and maintaining standards, whilst ensuring our customers drive away happy.

What does the role of Service Leader involve?

Ensure all warranty and repair work adheres to company standards
Manage the Service department's budgets, accounts and costs, whilst maximising efficiency and profitability via labour sales, parts and materials
Review pricing policies and ensure appropriate legislation is adhered to
Lead your Service Team, motivating and coaching to overachieve targets and KPIs
Maintain a safe working environment, adhering to health and safety processes
Enhance customer service levels to achieve a fantastic CSI score for your department

What qualities do I need to succeed in the Service Leader role?

A background in running a successful workshop or parts department
Experience of working in a fastpaced, target driven environment
Impressive leadership skills, able to motivate a team to work together and exceed targets
Strong business acumen, alongside great knowledge of consumer and vehicle legislation
A passion for providing exceptional levels of customer service, and putting smiles on faces