Training & Competence T&c Consultant (Financial - Horsforth, United Kingdom - Tenet

Tenet

Verified Company

Horsforth, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

_Salary is between £35,000 and £40,000 (dependent on qualifications) Plus £550 per month car allowance._

We are currently looking for a Training & Competence (T&C) Consultant to join our Business Support Team within The Financial Services Industry.

The role is full time (which at Tenet is 35 hours per week).

In this role you will provide support, and supervise, coach, and develop all Registered Individual's (RI's) within your portfolio of firms in accordance with Tenet's T&C Scheme and operational requirements.

Another key responsibility and opportunity withinthe role is to identify and provide business development support to implement growth opportunities for your members.

What you'll be getting up to in more detail:

Ensuring the smooth and effective delivery of proactive account management, T&C oversight and support services to network members
Identify and provide support to implement growth opportunities through the regular review of Firm's Business plans
To support, coach, monitor, observe and give feedback to advisers to develop competence
To analyse management information on advisers with the view to highlighting trends and shortcomings in systems and controls, offering solutions to identified issues
Deliver a consistent message with regards to business quality in line with Tenet's procedures
To identify key risks to the business and to suggest / implement appropriate solutions
Resolve queries raised in a professional manner by taking full ownership for every query and dealing with them professionally following the customer care management process
Regular meetings with allocated advisers and analysing of KPI information

You will be able to demonstrate the following skillsets:

_Essential for the role_

Excellent communication skills, both oral and written
Welldeveloped interpersonal and coaching skills
Enhanced ability to develop client relationships, challenge and explain processes and services, break down barriers whilst influencing others
Ability to interpret and appropriately act upon KPI data, internal policies, taking a riskbased approach
Excellent customer services skills
Ability to work under pressure

_Desirable for the role_

QCFL4 & CeMAP or studying towards. Study support can be provided to attain this within a realistic time frame.
J07/H15 is preferred but study support can be provided to attain this within a realistic time frame.