Quality and Service Improvement Officer - London, United Kingdom - Independent Office for Police Conduct

Independent Office for Police Conduct
Independent Office for Police Conduct
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Details:


Reference number:


Salary:

- £33,783
  • Plus London Weighting, if applicable
    Job grade:
  • Other
    Contract type:
  • Fixed Term
    Length of employment:
  • 12 months with the possibility of extension or being made permanent
    Type of role:
  • Business Management and Improvement
  • Quality
  • Other
    Working pattern:
  • Flexible working, Fulltime
    Number of jobs available:
  • 1Contents
Location

About the job


Benefits:

Things you need to know

Location

  • Birmingham, Cardiff, Croydon, London, Sale, WakefieldAbout the job

Job summary:


  • The QSI Officer sits within the service improvement team within the wider Quality & Service Improvement team but will be expected to work flexibly across all areas of delivery. This includes working to respond as required, to complaints from service users.

Job description:


  • Our Organisation_
  • Consider IOPC strategic intent when carrying out work, i.e. learning and accountability
  • Identify and cycle learning and improvement from cases into the wider organisation in order to embed a 'learning culture'
  • Challenge work that doesn't add value
  • Represent the organisation as specified. This could include representing the IOPC at external events and meetings
  • Attend and contribute to organisational improvement activities / events that seek to embed organisational learning and drive improvements throughout the organisation
  • Champion and promote a service user focus across the IOPC
  • Our People_
  • Take responsibility for personal and professional learning and development
  • Be able to give constructive feedback to colleagues, including peers and managers. Expect feedback and be able to reflect on it
  • Maintain your professional expertise and keep up to date with relevant legislation, policy and good practice in order to strive for operational improvement
  • If assigned, act as a buddy for new or junior staff
  • Work with other teams across the IOPC to support them to define their own quality measures
  • Our Delivery_
  • Plan and lead strands of the quality improvement framework, including working with others to deliver:
  • Quality standards for teams across the IOPC
  • An audit / dip sampling regime to provide assurance about the quality of our work
  • Debriefs and afteraction reviews with internal and external service users to identify learning for the IOPC and other organisations where necessary
  • Information and presentations for external stakeholders and service users as required
  • Collection, analysis, decision making and response to complaints and feedback about our work
  • An effective process for learning and improving our delivery in response to the identification of best practice, mistakes and service user / stakeholder feedback
  • Thematic, learning reviews of IOPC end to end processes
  • Liaise with colleagues and external partners to recover and improve service delivery, identify and implement organisational learning
  • Convert raw data (from a variety of sources) to useful management information, produce reports and present findings to senior managers as required
  • Work collaboratively with colleagues across the Quality team to deliver the team's objectives

Person specification:


Essential Experience:

Experience that would enable you to lead in one or more of the following areas and a working knowledge of at least one other area:

  • Delivering improvement projects to drive quality, using an evidence based and service user focussed approach
  • Responding to and resolution of complaints from service users and stakeholders.
  • Experience of communicating verbally or in writing with challenging stakeholders

Desirable Experience:


  • Carrying out audits and reviews of areas of work including setting parameters for the audit, engaging with stakeholders, conducting the audit and presenting findings and opportunities to senior managers, both in person and in writing
  • Working with service users and stakeholders to understand their needs and ensure that these are fed into improvement activities
  • Experience of gathering and analysing evidence against policy, guidance and legislation to inform decisions and recommendations

Knowledge:


  • Understanding of the police complaints system and the statutory framework within which the IOPC operates
  • Understanding of the relevance of the Human Rights Act 1998; IOPC obligations under the Equality Act 2010, including the Public Sector Equality Duty, and other relevant legislation to the work of the IOPC
  • Understanding of the IPCC (Staff Conduct) Regulations 2004 (desirable)
  • Understanding of the IOPC's staff code of conduct and the disciplinary and dismissal policy (desirable)
  • Knowledge of safeguarding policy

Skills and Abilities:


  • Skilled and confident communicator, verbally and in writing, who is motivated by delivering high quality service directly to service users (both internal and external) and is driven to improve service wherever possible
  • Able to pe
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