Homeless Service Manager - Middlesbrough, United Kingdom - 4Recruitment Services
Description
4Recruitment Services are seeking a Homeless Service Manager for our client who operates a supported housing serviceto single veterans who are homeless or at risk of homelessness and who have support needs.
Many of the service usersare ex-servicemen and women who understand the unique needs prevalent to veterans. It's a friendly, understanding, stable base that helps transform lives.
The site consists of self contained flats and offersservices such as Counselling, 1-2-1 intensive support planning, help with basic life skills, access to training and volunteering in the community and access to an employment mentor.
Effectively manage a team to provide a high quality customer focused service, ensuring delivery of legislative and contractual performance requirements.
Working hours are37.5 hours per week.DUTIES AND RESPONSIBILITIES INCLUDE:
- Manage the services/s to provide a high quality, customer focused service and be a champion of the clients Service Style.
- Provide motivational leadership, mentoring and coaching to the team, to ensure clarity of direction, effective communication and development of personal potential.
- Manage team performance to deliver outstanding service, by reviewing work outputs, appraising individual performance and setting improvement targets.
- Ensure that the service meets its internal performance targets and any contract specific targets.
- Ensure that the service is compliant with all clients policies and procedures, legislative and contractual requirements.
- Ensure that appropriate recording systems are in place to monitor and report on service performance and compliance. Provide accurate reports to line managers as required, to deadline.
- Participate in the setting and management of service budgets. Monitor spend and report budget variances to the Area Manager.
- Actively build relationships with community partners and promote the client at local stakeholder meetings.
- Ensure that the service complies with Health and Safety legislation and other regulatory obligations, assessing risk and putting in place relevant control measures.
- Develop and promote the highest levels of customer consultation, communication and partnership in all aspects of service delivery.
- Workas part of a management team across the area and region. Also, work closely in partnership with the organisation's central support teams and other client teams, where appropriate
- Participate in the outofhours management arrangements for the area/region.
ESSENTIAL REQUIREMENTS:
- Experience of working within a homeless/housing and/or support environment
- Experience of working with vulnerable customers
- Good communication and conflict resolution skills
- Good understanding and experience of I.T systems (Microsoft Office and databases)
- Report writing
- To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Care and Support; and complete relevant IT training where required.
- Formal care, support or housing qualification & Experience of managing and developing a small team would be desirable
- Enhanced DBS
What we offer:
- 24 hour one on one specialist consultant based within your geographical area
- 4Recruitment Services Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment
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