Application Support - London, United Kingdom - Barclays

Barclays

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Application Support Engineer

London

As a Barclays Application Support Engineer, you will be accountable for leading and managing the availability of mission-critical services, working closely with the business facing client support team, and driving continuous improvement of stability, quality, and efficiency through effective service management and reliability engineering.

Get this exciting opportunity to play a key role in a revenue generating part of the business, providing first-class assistance and an available and resilient service.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us.

We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

Working Flexibly

What will you be doing?:

Contributing to critical team accountabilities and deliverables including availability and stability of the eFX platforms, capturing incidents, and resolving issues in a timely manner
Developing a solid grasp of the eFX business systems, including the frontback processes and technology services assisting the business
Being involved in major incidents and operational issues impacting the business, including recovery / resolution
Producing adhoc reports for both IT and business stakeholders, participating in build out of ITRS monitoring capabilities and creating documentation / process automation
Partnering with the business and key stakeholders, keeping aligned to business direction, growth, and strategic initiatives, whilst ensuring stability, quality, and efficiency of service
Delivering a 'bestinclass' service to Clients, Trading and Sales, consistently meeting and exceeding their expectations in a highpressured environment
Embracing innovation, automation, and process optimisation to exceed business expectations through improved service quality and operational efficiency

What we're looking for:

Experience in a Unix environment
Familiarity with shell/Perl/python scripting and ability and driven to read and write complex PL/SQL queries
Knowledge of incident, problem, change, capacity, resilience, monitoring and automation, with a proven trackrecord of delivering improvements to the overall quality of service
Expertise in ITIL processes with experience implementing Service Design and Service Transition

Skills that will help you in the role:

Knowledge in one of the following: Markets business, Rates, Credit, Securitized Products, Foreign Exchange, Equities Derivatives, Equities Cash or Primes Services
Experience implementing monitoring, performance, and observability tools like ITRS, AppD & Elastic
Expertise in core infrastructure, including Cloud, Networks, Middleware and Databases

Where will you be working?

In the heart of Canary Wharf, our headquarters at Churchill Place boasts onsite amenities such as; a gym, staff restaurant and deli bar, and is easily accessible by tube and bus links.

With a population of around 5000 staff the atmosphere is second to none with a real buzz being created around the offices within.

LI-Hybrid #data
LI-MT1