Operational Administrator - Manchester, United Kingdom - OCS Group

OCS Group

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About The Role:

Vacancy for a Part Time Administrator to provide a high level of administration to internal and external customers for the Healthcare & Education Sector.

You will manage a high volume of transactions via various methods including telephony (inbound & outbound), order processing, web traffic and maintenance of files which will be audited for compliance purposes.

You will be responsible for a portfolio of clients delivering exceptional customer service standards whilst taking full ownership of the end-to-end resolution of all query types meeting where applicable, always delivering customer service excellence.

You must be self-motivated, flexible, able to work under pressure and able to work under your own initiative as well as being a team player.

Computer literacy and excellent communication skills are fundamental elements of this role. Knowledge of Microsoft office/ Excel is paramount whilst carrying out this role.

Main Duties and

Responsibilities

Updating budget and cost reports ensuring accuracy and attention to detail
Working closely with the other colleagues to improving proficiency and ensuring a consistent focus on what is important to the business/contract
Inputting data accurately and attention to detail are a must when both logging and raising queries which will then be referred to the appropriate resolver for action. Obtaining as much information as possible is vital when logging requests in the system.
To collate and prepare weekly/monthly client KPI reports to agreed SLA timescales. Capturing all required data for analysis by both Account Managers and clients. You will be required to collate data around both financial and service level KPI's.
To ensure full administration activates for all new supplier procedures are detailed on the in internal systems
Ensuring that on all queries the client is kept fully updated at all times. Closing the loop on all queries, ensuring that a query has been resolved to the client's satisfaction is essential
Liaising and challenging our suppliers to meet SLA's and gain information correctly
Keeping track of inventory and ordering supplies
To update the internal systems ensuring that there is a full history on all requests logged prior to closing these in the system. Proactively contacting service streams for updates on queries so that Knowledge of the differing OCS Group Services to log requests to the correct service stream for action and resolution
To be prepared to undertake any duties which will benefit the company
To assist the Commercial Support Manager with regards to updating contract documentation, monthly spend reports
To assist with minute taking for meetings on and off site

Experience and Qualifications

An excellent knowledge of Microsoft Office/Excel
Strong organisational and administration skills
Previous demonstratable Customer Service Experience
Excellent communication skills, both written and verbal
Detailoriented with strong analytical and problemsolving skills
Previous experience in a call handling environment & administration essential
Ability to multitask
GSCE Standard or equivalent (English & Maths)
NVQ in Administration or similar

About Us:

OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services.

The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.