Customer Accounts Assistant - London, United Kingdom - Dove & Hawk

Dove & Hawk

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

**Customer Accounts Assistant

Covent Garden WC2 £24,000**Dove & Hawk are pleased to be working with one of London's biggest names in the student accommodation industry. My client launched in London in 2008 and now have eight properties in London's zone 1, comprising over 3,800 beds. The management team has significantexperience of delivering and managing student accommodation, working alongside industryleading and awardwinning architects and using student research to put resident's needs at the forefront of every decision. The business has an ambitious mission to secure10,000 beds by 2025.

The Role
Organise workload with support from RFM & Customer Accounts Supervisor and commit to the debt collection plans and processes.

Support the Revenue Finance team with the implementation and adaption of strategies to successfully deliver against targets in arrears,debt, and revenue reconciliation.

To review and amend customer ledger accounts where appropriate, to ensure financial data is accurate and up to date.

Duties

Communicate effectively, whether face to face, via telephone or in writing, with customers and colleagues, clearly understanding and responding to their needs
Conduct arrears conversations with customers to secure collection of overdue monies whilst upholding high standards of customer service
Explain financial statements to customers helping them to understand their current balance and any action they need to take
Support the Customer Accounts Manager in keeping customer financial data accurate and up to date
Ensure that the Customer Accounts Team is following Stages 14 of the AR Process effectively.
Support Revenue Finance Team in implementing and adapting plans to successfully deliver against targets in arrears, debt and revenue reconciliation.
Support Revenue Finance Team to maximise revenue collection by achieving card registration targets for card payment runs.
Council Tax Exemptions forms.
Receive and process front office payments and invoices.
Support Revenue Finance Manager to promote best practice across the portfolio and ensure that operational processes are compliant with Urbanest policies.
Inspire and motivate the Customer and Property Management team to engage and commit to arrears and debt collection plans and processes
Support business colleagues in their understanding of complex customer accounts and statements coaching them to find solutions
Role Model and encourage cross working, collaborating with key teams (eg. Finance), individuals and stakeholder groups to support better performance against key performance indicators
Communicate with confidence and clarity particularly in situations of difficult negotiation
Provide feedback to the broader Finance Team regarding financial policy and procedures to ensure they are relevant to the business and best working practice.

Essential

Experience in a financebased customer service role
Proven track record in delivering strong results against arrears/debt targets
Experience of developing and maintaining relationships with clients
Intermediate skills in the use of business operating systems including Microsoft Office
Excellent communication skills both verbally and written
Good organisational approach to work
An analytical mind together with good attention for detail.

Desirable