Key Accounts Administrator - Rotherham, United Kingdom - Orona UK

Orona UK

Verified Company

Rotherham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

ORONA's activities are focused on the design, manufacture, installation, maintenance, and modernization of lifts, escalators, moving ramps and walkways. Operating in
100 countries
, we have 25
0,000 lifts worldwide using our technology. With
2 manufacturing plants Orona is
Number 1 in Europe in terms of complete lift production capacity.

We are looking for a Key Accounts Administrator to join Orona's Sheffield Head Office on a fixed term contract for one year.

Working with several national customers you will ensure that all customer issues are dealt with in a timely manner, liaising with the regional Service and Account Managers to ensure that their local teams deliver an excellent service to all key account customers.

You will be responsible for:

Daytoday management of your own customers, ensuring a high level of customer service is delivered at all times
Acting as first point of contact for customer enquiries and liaise with relevant teams/individuals within the company to facilitate timely responses and actions
Maintaining data in the service management and client reporting management systems ensuring that they are kept up to date and accurate.
Understanding contracts to ensure that contract specifications are adhered to.
Priorities your time to manage customer expectations and support any customer specific requirements in administering operational paperwork and providing customer and internal reports as required.
You may also be involved in providing estimates, issuing quotations and following up on orders for repairs work.
Producing periodic KPI and performance reports, for both internal and external publication

We strive to be a great place to work and to offer a wide range of experiences and opportunities that will help you to achieve your career and personal goals

Benefits include: