Homelessness Prevention Adviser - London, United Kingdom - Triumph Consultants Ltd

Triumph Consultants Ltd

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

What's involved with this role:

Temporary Homelessness Prevention Adviser - Housing

Reference no:
Camden RQ855084

Pay Rate:
£18.00 per hour PAYE

This opening assignment is for 2-3 months

A DBS disclosure is listed as a requirement for this role; however, the level of disclosure has not been specified by the client. The purpose of the role is to provide tailored advice to customers approaching the Housing Options and Advice Service on a range of options and opportunities including housing, training & employment, wellbeing, welfare benefits and debt. Provide specialist advice and casework service to a range of residents including, homeless households, households who are threatened with homeless, households in insecure accommodation young people and families within families.

Key Responsibilities:

Provide tailored advice on housing options, training & employment, wellbeing & welfare benefits/money management to customers threatened with homelessness or who are living in private rent accommodation or other settled non social housing.
Respond effectively to, prevent homelessness through advice, negotiation, mediation or conciliation, or by securing immediate access to alternative accommodation and generally promoting a housing options approach to service delivery to a full range of customers.
Be responsible for managing a caseload, maintaining accurate, detailed casework records, identifying priorities and meeting individual and service performance targets.
Maintain and develop extensive and specialist knowledge of housing options, homelessness law and practice and related fields including housing benefit and welfare rights.
Deliver advice from drop in service and to attend advice and options surgeries and outreach sessions as required, and to visit people at home who are threatened with homelessness as necessary.
Liaise proactively with the Private Sector Initiatives Team to match customers to available housing opportunities, and to plan the development and delivery of a range of housing options that meet customer need and where required to actively procure properties for tenants and clients in housing need to prevent homelessness.
Keep abreast of all housing legislation and local and national policy and practice relating to private sector occupation, homelessness prevention and housing options, reporting on trends and new initiatives and making recommendations for change to policy and/or practice.
Prepare information materials and consultation or response documents to support case work and policy work, including the preparation for presentation of court documents, tribunal submissions and other detailed legal case work and to represent customers as appropriate.
Ensure that the information supplied by customers is immediately entered onto service databases in order to ensure that customer records are accurate, up to date, and available to staff within the Housing Needs Group and other partner services for the purposes of performance monitoring and joint service delivery.

Skills & Experience:

Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Experience of working in a service within a pressurised and high profile environment providing a quality service.
Experience of working in an advice setting.
Ability to manage a varied caseload including landlord/tenant, mortgage arrears, welfare rights and homelessness in the public and private sector

Knowledge:

Good knowledge of homelessness prevention and the public and private sector options available to people in housing need.
Good knowledge the issues affecting homeless or households threatened with homelessness and the range of policy initiatives to address these.
Good knowledge of housing options, opportunities, training & employment, wellbeing, welfare benefits and debt.
Good working knowledge of immigration and related social welfare legislation and benefit regulations.

Skills & Abilities:

Ability to engage people who may be vulnerable, disadvantaged or disillusioned in mature conversations about needs, aspirations and life goals.
Ability to maintain detailed case records, recognise service priorities and meet deadlines.
Ability and commitment to respond effectively to emergencies to achieve positive solutions.
Ability to work successfully with partner services to refer customers effectively and to develop and maintain effective joint working partnerships with a range of service providers.
Ability to work on own initiative and as part of a team to think creatively and solve problems to meet performance targets and to take responsibility and achieve desired service outcomes.
ICT Skills: Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possib