Customer Liaison Officer - Scotland, United Kingdom - Opus Utility Solutions

Opus Utility Solutions
Opus Utility Solutions
Verified Company
Scotland, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Customer Liaison Officer

Main responsibilities:

  • Overall responsibility of all aspects of customer performance for
Opus Utility Solutions

  • Manage Customers from development phase through to project completion
  • Work with the Technical Compliance Manager & Site Manager on designs, arranging meetings both on site and in offices to review scope of works and plan customer interaction
  • Set expectations with customers & work with operational teams to track against
  • Mentor operational staff to increase their knowledge of customer output's & engagement
  • During preconstruction work, obtain a full understanding of internal infrastructure, so we can understand the instructive impacts to a customers property, ensuring plans in place to overcome, track & monitor
  • Attend weekly programme meeting to understand progress against plan & forward plan, with the ability to stay one step ahead.
  • Own all complaints, drive closure in day 1 >95%, day 31 100%, see through to completion by personal contact.
  • Share learnings and best practice with all OPUS staff
  • Part take in design to construction handover meetings.
  • Update processes when necessary for both learnings re customer service.
  • Attend client workshops & performance meetings and actively participate.
  • Weekly meeting with the Operational Managers & Directors to update on programme & share best practice on learnings through the week.
  • Support with periodic stand downs/ TBT's with operational staff & management. Opportunity to share customer needs to all staff via Aurora.
  • Work with the Business Director to create a long term strategy on our customer service approach and review milestones periodically
  • Collaborate with the CLO in Scotland to ensure consistency to maximise Opus Group Performance on quality.
  • Keep customers fully informed through progress of works.
  • On completion of works ensure we have closed every opportunity to score 10/10 on BMCS survey.
  • Complete customer close down calls at end of project.

Key Clients; SP Energy Networks, Power On, Energetics, HVSS

  • 5+ years' experience working in Utilities (Power preferred)
  • Team Player
  • Strong decision maker
  • Ability to challenge & praise workforce at the right time
  • Good communication skills
  • Organised
  • Can positively manage conflict
  • Influencing skills & ability to defuse irate customers
  • Good Customer service skills, ability to build rapports with customers & stakeholders
Opus Utility Solutions Ltd
Kenyon Railway Junction,
Wilton Lane,
Culcheth, Warrington.
WA3 4BD

Registered in England & Wales No

Internal Use


Salary:
£20,000.00-£25,000.00 per year


Benefits:


  • Company car
  • Company events
  • Company pension

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:


  • Sales: 1 year (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Ability to Commute:

  • Scotland (required)

Ability to Relocate:

  • Scotland: Relocate before starting work (required)

Work Location:
In person

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