Senior Service Designer - Newcastle upon Tyne, United Kingdom - NHS Business Services Authority

NHS Business Services Authority
NHS Business Services Authority
Verified Company
Newcastle upon Tyne, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

In this role, you are accountable for: 1. Analyse failure within services and identify root causes for that failure2. Identify opportunities for cost reduction and improvement within an existing service3. Understand user needs and identify where separate interactions with government should act as one service that meet that need4.

Arrange these separate interactions into rational user journeys within that service5. Look for commonalities in activities across services where products could be made6.

Understand the existing supporting system of a service and design targeted improvements to that system to accommodate the newservice - both digital and process based7.

Create and rapidly iterate service prototypes8.

Identify ad design new service patterns and standards9. Understanding of user centred design within agile development10. Be able to sketch and prototype on paper and in HTML11. Be able to work quickly in an agile environment12.

Be able to explain ideas in a way that other people understand13. Welcome the constructive criticism of their work and be able to constructively review the work of others14. Know how to interpret user research15. Understand how form and function work together16.

Know how to remove complexity from services17. Be able to write for user interfaces18. Explain design decisions and be able to represent a service at a service assessment19. Assess a service and give constructive feedback20.

Put forward the case for design with a product manager21. Collaborate on designs with a developer22. Engage the whole multidisciplinary team with the design process23. Lead a workshop24.

Work at pace25.

Conduct design reviews with the service delivery teams to ensure that outputs meet the required NHSBSA standards and fall in linewith the approved standards and patterns26.

Conducting meaningful appraisals and 1-1s, identifying and meeting development needs, implementing, monitoring, evaluating andreporting on the impact and success of implemented training plans27.

Receive and act upon and where possible resolve a range of escalations including staffing, disciplinary procedures, resourcingbusiness and technical, to secure satisfactory outcomes.


Where unable to resolve, providing sufficient detail, escalate to theappropriate levels within the organisations, within agreed policies, procedures and processes to ensure appropriate resolution.28.

Undertake recruitment and selection in line with organisational processes, and participate in the implementation and delivery ofinitiatives to secure suitable resources, increase skills levels and develop talent pools to meet the changing needs of the businesslandscape.29.

Provide feedback to support and encourage teams and individuals to develop thinking and independently work through issues, toreach solutions based outcomes.

Leading by example by seeking, providing and implementing individual feedback to improve waysof working and own performance.30.

Keeping abreast of technological and maintain an excellent understanding of the use of technology in delivering business objectives.31.

Identify and support opportunities for the team to further develop their skills to meet the changing needs of the business32.

Keeping abreast of technological and maintain an excellent understanding of the use of technology in delivering business objectives.33.

Taking ownership for decision making within own area, seeking support and feedback to develop well thought out solutions,processes and work as required, and in conjunction with agreed procedures.34.

Maintain own knowledge and expertise at the forefront of sector knowledge. Investigate research and development to support futurebusiness needs. Develop an understanding of emerging technologies and business opportunities
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