Customer Account Coordinator - Rugby, United Kingdom - Industria Personnel

Industria Personnel

Verified Company

Rugby, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you an experienced customer account coordinator looking for a new challenge? If so, you might be the perfect fit for this exciting role.

This is a great opportunity for an experienced customer account coordinator to join a renowned automotive logistics company located in Rugby.

This company is looking for a hardworking and dedicated individual to join their team and become a key player in the customer service and account management process.

Key Responsibilities:

Focus on customer needs and satisfaction (quotations, order processing/confirmation, packaging requirements, pricing, forecasting etc.)
Deliver high standards of customer service, receive and respond efficiently to incoming customer enquiries
Manage customer enquiries and concerns efficiently and effectively and escalates as appropriate
Monitors orders in line with delivery requirements
Organise and schedule activities and projects well in advance and takes account of possible changing circumstances
Update master data in various systems to ensure accuracy and integrity of business decisions e.g. products, schedules, pricing, customer information, invoicing
Use SAP, CRM and various other sources of information to analyse data to anticipate and avoid potential problems
Contribute towards the achievement of business KPIs; works with and support internal business functions to achieve overall aims of the business

Working a 37 hour week, Monday - Thursday 08:00-16:30 Friday 08:00-13:00

Previous customer service experience (2 years +) ideally within an engineering or distribution environment
Proficient experience of working with CRM systems, SAP and Excel
Excellent communication skills, works effectively within a team and support colleague
Practical knowledge of order management process; awareness of supply chain processes including replenishment
Proactive approach to work and problem solving with the ability to spot and deal with issues as they occur

No qualifications required, further on the job training will be provided.

Benefits:

29 days holiday (plus statutory days)
Westfield Health Cash Plan & Private Surgery Choices
Employee Assistance Programme (Counselling Support)
Aviva Pension (company contributes 1.5 x amount up to max 6% i.e. employee pays 6%, company pays 9%)
Life Assurance x 3 times salary (if a member of pension scheme)

Job Types:
Full-time, Permanent

Benefits: