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    • Medical Receptionist - Tamworth - Peel Medical Practice

    Peel Medical Practice
    Peel Medical Practice Tamworth

    1 week ago

    Default job background
    Description
    Job summary

    Peel Medical Practice is Looking for a Part-timeReceptionist who is professional, Flexible, reliable with a track record ofexcellent customer service skills.

    Experiencein General Practice is desirable but not essential.
    You willjoin a team of 13 working a 5-day week.
    The team is supportive,and the practice is innovative with a long history of developing and lookingafter our staff.

    The Practiceopening hours are from 7:30 -18:30 with extended hours commitments in additionwhich may incur an 8pm finish or a Saturday morning working arrangement.

    TheSuccessful candidate must be flexible in their hours based on the demands ofthe rotas and to fit in with the business needs of the surgery.

    Main duties of the job

    To beresponsible for undertaking a wide range of reception and administrative dutiesand the provision of general support to the multidisciplinary team.

    Duties caninclude but are not limited to, greeting and directing patients, patientregistration, booking and rearranging appointments, processing of information(electronic and hard copy) and assisting patients as required.

    To act as thecentral point of contact for patients.

    The distribution of information, messages,and enquiries for the clinical team, liaising with multidisciplinary teammembers and external agencies such as secondary care and community serviceproviders.

    About us
    Peel Medical Practice is a busy GP practice in Tamworth with over 14,000 patients

    We are a friendly, welcoming and forward thinking practice with over 50 staff, including 6 GP Partners, a management team, Clinical team and an administration team.

    We pride ourselves in being a well established training practice from trainee Doctors to Student Nurses.

    As a practice we believe in delivering the highest standards for our patients and this is reflected in our NHS patient reviews.

    Job description

    Job responsibilities RECEPTION DUTIES Ensure an effective and efficient reception and signposting service is provided to patients and any other visitors to the practice.

    Deal with all general enquiries, explain procedures and make new and follow-up appointments.

    To action all E-Consults as per practice protocol Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

    Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
    Receive and make telephone calls as required.
    Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
    Receive requests for home visits ensuring careful recording of all relevant details.
    Action repeat prescription requests and ensure that they are ready for collection by the patient.
    Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
    Enter patient information on to the computer as required.

    Open up the premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

    On closure ensure that the building is totally secured, internal lights and air conditioning/fans are off, and the alarm activated.

    Monitor and maintain the reception area and notice boards.

    Ensure that all new patients are registered onto the computer system promptly and accurately Undertake any other additional duties appropriate to the post as requested by the management team.

    This document may be amended following consultation with the post holder, to facilitate the development of the role, the practice, and the individual.

    All personnel should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the practice.

    Job description

    Job responsibilities RECEPTION DUTIES Ensure an effective and efficient reception and signposting service is provided to patients and any other visitors to the practice.

    Deal with all general enquiries, explain procedures and make new and follow-up appointments.

    To action all E-Consults as per practice protocol Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

    Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
    Receive and make telephone calls as required.
    Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
    Receive requests for home visits ensuring careful recording of all relevant details.
    Action repeat prescription requests and ensure that they are ready for collection by the patient.
    Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
    Enter patient information on to the computer as required.

    Open up the premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

    On closure ensure that the building is totally secured, internal lights and air conditioning/fans are off, and the alarm activated.

    Monitor and maintain the reception area and notice boards.

    Ensure that all new patients are registered onto the computer system promptly and accurately Undertake any other additional duties appropriate to the post as requested by the management team.

    This document may be amended following consultation with the post holder, to facilitate the development of the role, the practice, and the individual.

    All personnel should be prepared to accept additional, or surrender existing duties, to enable the efficient running of the practice.

    Person Specification Qualifications Essential Experience of Working in demanding situations.
    Telephone Experience.
    Computer Skills.
    Experience using Microsoft.
    Desirable Experience of working in GP Practice/Primary Care - Emis Web & Docman Experience
    Person Specification
    Qualifications Essential Experience of Working in demanding situations.
    Telephone Experience.
    Computer Skills.
    Experience using Microsoft.
    Desirable Experience of working in GP Practice/Primary Care - Emis Web & Docman Experience Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Employer details Employer name
    Peel Medical Practice
    Address
    2 Aldergate
    Tamworth
    Staffordshire
    B79 7DJ
    Employer's website
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Medical receptionist