Administrator Band 2 - Leatherhead, United Kingdom - Surrey and Borders Partnership NHS Foundation Trust

Surrey and Borders Partnership NHS Foundation Trust

Verified Company

Leatherhead, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are currently seeking an enthusiastic and motivated individual to join the East Surrey Community Team for People with Learning Disabilities as a team administrator.

You will have excellent interpersonal skills and be able to organise and carry out your work within clear timeframes. You will be integral to processing referrals, booking appointments, and dealing with enquiries to the team.

Applicants will need to have excellent communication skills and enjoy working as part of a team but be able to work independently.

They should have a high level of IT skills, including Microsoft office, previous experience of electronic patient record systems is desirable but not essential.

The East Surrey CTPLD have two bases, Gatton Place - Redhill and Ramsay House - Epsom, work across both bases is expected.

My job makes better lives byensuring that theEast Surrey CTPLD has efficient and appropriate administrative support to enable them to provide the best clinical support possible to people who use our services.

Job Overview

To provide office administrative duties for a multi-disciplinary Community Learning Disability Team including face-to-face contact with the public; people who use our services and their families and carers; medical staff; and other agencies.

Reception duties are undertaken when necessary.

Suitable for someone whois looking for a busy and challenging environment to develop and establish effective working relationships and has a passion for supporting the delivery of high quality services.

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of health and social care services for people of all ages with mental ill-health and learning disabilities in Surrey and North East Hampshire.

We also provide social care services for people with a learning disability in Croydon and ASD and ADHD assessment services in Hampshire.

We actively seek to engage people who use our services and our communities in improving the mental wellbeing of the local population.

We work closely with other NHS and voluntary sector organisations who provide services and support people who use services and carers.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast.

Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach.

For international travel, both Gatwick and Heathrow airports are nearby.

Working from home contracts do not attract high cost area payments.

Key Responsibilities

To be responsible for maintaining the confidentiality and security of client data in accordance with Trust policy.
To be able to use the electronic patient record system, this will include checking client data to ensure it is synchronised correctly, checking and booking client appointments as well as uploading clinical information as required.
To receive and process all referrals to the team in line with the CTPLD East systems
Answer telephone enquiries/messages and transmit to team members according to priorities, maintaining a helpful and courteous manner at all times
To effectively respond, in a timely manner, to queries from people who use services, carers and all external agenices.
Liaise and maintain pleasant and collaborative working relationships.
To tactfully exchange verbal and written information with clients and staff.
To provide reception support as and when required.
Coordinate and book rooms for meetings and clients' appointments
To implement Trust and team policies/procedures and propose changes to practices if necessary.