Income Collections Officer - Slough, United Kingdom - Pinnacle Group

Pinnacle Group

Verified Company

Slough, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Income Collections Officer (2814)
:

Overview:

Ref:

2814

Salary:

£32,000 - £32,000/annum

Location:

United Kingdom
England
South East England
Berkshire
Slough

Contract Type:

Permanent

Posted:

01 August 2023

Closing date
27 Aug :59

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and wellbeing outcomes.

Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our Homes business serves communities by providing trusted housing management solutions.

We take a collaborative and commercially minded, yet socially principled approach across our portfolio of Affordable, Private Rented and Leasehold properties.

The Role

Pinnacle Group are looking for an Income Collection Officer to undertake a range of income collection duties relating to rent and service charge income; to provide a coordinated, flexible, and effective income collection service.

for achieving and maintaining lowest possible levels of current rent and former tenancy arrears and ensure we maximise income recovery.

You will be guided by the Income Manager and work with the housing management team to ensure delivery of the arrear's targets.

Location:
Slough office, with travel required to other sites and offices as required.

Duties/Key Responsibilities

To ensure that excellent customer service standards are achieved, and core business objectives and performance indicators are met.
Liaise with all Pinnacle Housing employees, clients, suppliers, external support agencies, DWP and Local Authorities
To carry out all tasks in accordance with policies and procedures
To be responsible for achieving individual targets and contributing to overall targets for the income service
To identify residents requiring specialist welfare benefit or financial inclusion advice and make referrals to the Welfare Advice Officers
To communicate and liaise effectively with the Local Authority regarding Housing Benefit claims, with the DWP regarding Universal Credit claims, with social services and any other relevant agencies
To respond to arrears correspondence and provide information in an appropriate format to the Income Manager or Contract Manager to enable replies to formal complaints concerning rent arrears
To attend meetings as requested by the Income Manager
To work effectively and efficiently, planning your own workload to ensure accounts are monitored on a weekly basis, to ensure targets are met. Work with the Income team and Income Manager to identify where improvements can be made and with colleagues to achieve organisation priorities and quality services.
Ensure record keeping is up to date and all recovery action and correspondence are recorded on the appropriate housing management system
Effective use of IT equipment and software including housing and property management software
This role may include occasional working from home and other offices as determined by the Income Manager

Skills Required:

GCSE Maths & English Grade C or above or equivalent is essential
Experience working in rent income collection for a housing association or local authority is essential
Experience in using housing management systems
Competent using a wide range of Microsoft Office packages particularly Excel, Word, PowerPoint, Teams and Outlook.
Excellent communication skills (listening, written and oral) with an excellent standard of numeracy and literacy.
The ability to work alone or as part of a team.
Can demonstrate strong negotiating and influencing skills
Aptitude in resolving issues with a customerfocused orientation
Knowledge of rent income collection for supported and exempt accommodation is desirable.

Contact information:

OSG CS