Automotive Service Advisor - Leicester, United Kingdom - Accord Resourcing

Accord Resourcing

Verified Company

Leicester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client is a well-known and reputable HGV dealership with 40 years of experience in commercial vehicle market.

Currently they are looking for an experienced Automotive Service Advisor / HGV Service Advisor / Service Advisor to join their busy dealership.

Perks

Fantastic company events
Company pension
Sick Pay
Wellness programme
Onsite parking.
Opportunities for development

Duties

Be the main point of contact for customers of the service department
Be responsible for the planning, scheduling and maintenance of customer service schedules and the workshop planner
Confirming and booking MOTs, planned, and unplanned work with customers in line with
DVSA requirements
Greet customers in a courteous manner, understand their requirements and follow the necessary processes to enable work to be undertaken
Liaise with the Workshop Controller to maximise workshop loading to ensure efficiency
Be responsible for the preparation of quotes, ensuring customer authorisation is received prior to work being undertaken
Proactively upsell products and services to the customers by selling the benefits in a professional manner
Ensure the work instructions created on job cards for the technicians are accurate
To carry out any administration tasks as required within the role
Provide timely, accurate and relevant updates to the customer
Ensure that all service/maintenance work is being captured at the manufacturers recommended intervals

Requirements:

-
Experience in working in a vehicle dealership (essential):

Be able to work in an organised & methodical manner in a fast-moving environment
Have a friendly and helpful nature with the desire to deliver excellent customer service
To be able to effectively communicate with customers and colleagues
To be able to identify customers' needs & propose appropriate solutions
Attention to detail
Negotiation skills
To always conduct yourself in a professional manner
To be able to remain calm and patient in a dynamic business environment
A proactive approach which ensures that customers' expectations are met and exceeded.
Flexible and positive approach to changing circumstances and changing priorities
Team Oriented
An understanding of Operators licence laws and regulations would be of benefit but not essential as training will be provided

This is a great opportunity for an experienced Automotive Service Advisor / HGV Service Advisor / Service Advisor who would like to grow within a company.

AutomotiveServiceAdvisor #ServiceAdvisor #HGVServiceAdvisor

Job Types:
Full-time, Permanent

Salary:
£24,000.00-£25,000.00 per year

Benefits: