Customer Service Advisor - Liverpool, United Kingdom - Fox Morris Group

Fox Morris Group
Fox Morris Group
Verified Company
Liverpool, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Customer Service Advisor - Liverpool City Council (L2)

We are looking for a
Customer Service Advisor will be based at:


Main Areas of Responsibility:


To own individual enquiries, complaints, and customer requests through to resolution Identify situations where the person is deemed to be at risk including situations where the individual may be experiencing abuse or neglect and ensure compliance with Safeguarding Adults procedures and Making Safeguarding Personal guidance.

To direct people to online resources within Liverpool City Council, voluntary services, National Health Service (NHS) and other partners. Being able to offer advice and guidance on a range of Children's/Adult Social Care services and support networks.

To contribute to the process of continually improving Customer Access to quality, cost effective services

To promote a positive image of Liverpool City Council, working as part of an integrated team

To assist with delivering the Council's commitment to Best Value and customer service

To effectively use all relevant ICT systems and assist in the creation, development and maintenance of records, files and statistical information

To provide accessible and comprehensive information and advice to customers on all Liverpool City Council services, by keeping up to date with all aspects of services delivered through Customer Access Contact Centre


To be fully proficient in all aspects of those services delivered through the Liverpool City Council Contact Centre, inclusive of dealing with customer enquiries via multi-channel contact.

Full training will be given.

To use, develop and maintain procedures and codes of working practice that maintain and enhance a

quality approach to service delivery.

To carry out administrative services including duties related to customer contact

To assist the Team Manager in the development of new staff and trainees through mentoring and job shadowing

To support contact centre visitors and new starters by allowing them to shadow and listen to calls as and when required

If you are looking for a new role or would like further information, please send across your up to date CV


If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee
.


Look forward to speaking with you,


Job Types:
Full-time, Temporary contract

Contract length: 6-12 months


Salary:
£13.30-£15.90 per hour

Expected hours: 35 per week


Benefits:


  • Onsite parking

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends

Experience:


  • Customer service: 2 years (required)
Call Centre: 2 years (required)
Local Authority: 2 years (required)


Work Location:
In person


Reference ID:
Customer Service Advisor Liverpool 10
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