Medical Receptionist - binbrook, United Kingdom - Binbrook Surgery
2 weeks ago
Description
We are a friendly and busy NHS GP Practice in Binbrook.We are looking for a Medical Receptionist to work with us at the practice.
Main duties of the job
You will need to be a good communicator, with excellent interpersonal and customer service skills; especially under pressure.
You will have a range of patient facing and administrative tasks, so excellent organisational skills and time management are critical.
A caring, empathetic character is essential.About us
Your role as a Receptionist will be complemented by a team of enthusiastic, multi-disciplinary and friendly staff. We require a Medical Receptionist with initiative, drive, strong interpersonal, admin and IT skills.
Previous reception/admin and/or customer services skills are desirable. Join our happy and dedicated team providing quality care to the registered population.
Job summary:
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Responsibilities:
Reception
- Answering telephone calls and dealing with face to face enquiries.
- Politely greeting patients and visitors to the surgery.
- Scheduling appointments for patients.
- Checking patients in.
- Dealing with all requests in an efficient and courteous manner.
- Screening enquiries for the doctors and medical staff.
- Registering new patients at the surgery.
- Explaining the practice procedures to new patients.
- Accurately collecting information and personal details about patients.
- Updating the surgeries computer system with appointments and personal details.
- Receiving urine and blood samples and sending them off to hospital laboratories.
- Chasing up appointments for patients with hospitals or with other healthcare professionals.
- Contacting patients to pass on test results /messages to patients as instructed by medical professionals.
- Arranging prescriptions for patients.
- Maintaining a clean reception and waiting area to show a professional image.
- Opening post, scanning and forwarding it onto the relevant parties.
- Writing letters and correspondence on behalf of the surgery and medical staff.
- Opening and locking up the surgery.
- Covering colleagues during times of annual leave.
- Clear and restock consulting rooms after surgeries
- Ensure building security have thorough knowledge of doors/windows/alarm.
- Provision of refreshments for staff and visitors as required; washing up and keeping the kitchen area clean and tidy.
- Keeping the reception area and waiting area, notice boards and leaflet dispensers tidy and free from obstructions and clutter
- Any other tasks allocated by managers
Job Type:
Part-time
Salary:
£10.42-£10.70 per hour
Expected hours: 18 per week
Benefits:
- Onsite parking
Schedule:
- Day shift
Experience:
Medical Receptionist: 1 year (preferred)
Work Location:
In person
Application deadline: 09/02/2024
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