Front of House Officer - London, United Kingdom - CIS Security Ltd

CIS Security Ltd

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you have a 5-star flair in hospitality Are you passionate about service? Who are we? We are a top security company in London, and we are recruiting for 5* Front of House Security Concierge to cover receptions and corporate buildings.

Our standards are high, but your future will be rewarded

Information:

Position
:Customer Liaison Officer:
Location
: Victoria/St James Park:
Pay Rate
:£12.70 per hour:
Hours
:60 Hours per week:
Shifts
:Monday-Friday Day

Job Role / Requirements:

SIA licence required
Experience in high end corporate front of house, corporate security, or concierge services
Must be flexible and have the flexibility to change shifts due to operational needs
Ideally to understand a visitor management system
Excellent written and verbal communication skills as well as customer service
Must have an excellent command of English Language
Reliable, Responsible and Punctual
A friendly, professional, courteous, and outgoing character
To always take pride in your appearance, ensuring immaculate presentation
Flexible in the approach to daily duties and additional events when held on site.
Be confident you can undertake 100% of all specific duties
Be able to provide all the documentation and vetting information requested

Job Summary:

Meeting and greeting clients in reception, providing a warm 5star greeting, ensuring clients receive VIP treatment.
Front of House staff needed to be the part of the team that is the face of the companies we represent.
To ensure guests and visitors are given an excellent standard of greeting and care whilst in the building.
To ensure that all business needs are met, and that the company's reputation is enhanced through the provision of exemplary reception, bookings, and concierge services.
To be articulate and well informed and to ensure that clients and visitors' needs preempted, met, and exceeded.

Duties & Responsibilities:

To ensure that all visitors and staff are dealt with efficiently and ensure that an exceptional high standard of customer service is always provided, personally taking responsibility for their requests to ensure that they are completed, if not exceeding, their expectations
The role includes you to meet and greet clients, patrolling, reception duties, access control, answering incoming telephone calls, conducting emergency procedures, providing a warm 5star greeting, ensuring clients receive VIP treatment.
To be the main point of contact within the building to all residents, catering to all requests and queries in an appropriate and timely manner
To be responsible for the efficient running of reception, concierge or bookings desks with the professionalism and knowledge required for each location
To communicate regularly with the Reception Services Manager with any new and important issues that may arise
To be responsible for the upkeep and cleanliness of your allocated area including filing and next shift preparation
To efficiently report any maintenance, IT or Health & Safety concerns to the relevant departments
To actively complete all departmental check lists ensuring quality of service and standards pertaining to the presentation and maintenance of meeting rooms and public areas
To embrace our vision by working "outside the box" and clearing rooms, assisting in catering services as required and ensuring an allround 5* service
To always ensure great teamwork both within and outside the department, always demonstrating a "can do" approach and solutions
To maintain and actively utilise a portfolio of information to assist with client queries, such as transport, restaurants, and shops
Be calm under pressure and confident in dealing with confrontational situations in a calm and professional manner
To always portray a friendly, professional, and courteous demeanor, using open and appropriate body language.
To be responsible for the efficient running of reception, concierge or bookings desks with the professionalism and knowledge required for each location
To always ensure great teamwork both within and outside the department, always demonstrating a "can do" approach and solutions
To be responsible for the upkeep and cleanliness of your allocated area including filing and next shift preparation
To assist in any other reasonable duties as required

Benefits:

Health care plan (HSF)
Perk Box (HSF) discounts & offers from cinema tickets to days out
Cycle to work scheme
Tailed Site Uniform
First class training allowing you to develop your skills
A view for career development
Long service & Employee Recognition awards
CIS Security has been providing manned guarding services since 1972 and has developed into one of the most effective and reliable security companies in England. At CIS Security, we work as a team to deliver operational excellence and truly believe that the service we provide is unparal