Bookings Administrator - Barnstaple, United Kingdom - Calvert Trust Exmoor

Calvert Trust Exmoor

Verified Company

Barnstaple, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

30 hours per week over 4 days

Salary:
£21,850 pro rata

Location:
Calvert Exmoor, Wistlandpound Reservoir

The following working hours are covered on a rota system:9am - 6pm Monday to Friday

11am - 8pm Mondays & Fridays to cover check-ins (on a rota system)

9am - 6pm Saturdays & Sundays (on a rota system)

At Calvert Exmoor, creating life-changing experiences for people with disabilities really is at the heart of what we do and having a warm, kindhearted, passionate, go-getting staff team makes everything possible.

If you are someone who thrives on making a genuine difference in your work and enjoys streamlining processes to provide a seamless customer experience, you could be the Bookings Administrator we're looking for

Your role

Whether it's helping a new customer book their perfect activity break, assisting a returning guest with a new booking, sending out friendly correspondence regarding their stay, or working with staff from other teams to ensure the information is shared to support the guests' needs, your thorough approach will ensure the whole bookings process runs smoothly and that our guests receive a welcoming friendly service that's second to none.

While much of your work will be behind the scenes, you will also meet guests, furthering the initial relationships you've built during the booking stage and acting as a familiar contact throughout and after their stay.

As part of the Guest Services Team you will also gain the skills and knowledge to be able to assist and work alongside the Front of House Team.

Key responsibilities

In this administrative role, your key responsibilities will include but are not limited to:
Managing the bookings process from enquiry through to the guests' arrival:
Building relationships with guests

Responding to all enquiries

Taking bookings using the online bookings system

Producing and sending out correspondence for bookings

Assisting the Head of Guest Services with room lists and meal plans

Assisting the Head of Guest Services with feedback responses

Data entry onto the booking system - keeping information up to date

Chasing paperwork

Invoicing and chasing payments

Recording all payments accurately

Meeting guests during their visit to enhance relationships formed during the initial booking period

Liaising with Trusts Assistant on bursaries for bookings

Liaising with the Finance Manager to ensure all payments/refunds are dealt with on time

General duties to include:

Assist the Head of Guest Services where required

Assisting Front of House with answering telephone calls and queries promptly, taking messages where appropriate, assisting guests/visitors and general reception cover when required

General administration

Working with other teams within Calvert Exmoor to ensure the smooth running of the centre

Swimming pool, Menvi call and fire panel emergency response requirements

About you

To be considered for the position of Bookings Administrator, you will need:

Essential:

Previous experience within an administrative environment

Excellent communication skills - verbal and written

To be committed to providing excellent standards of customer service and strive to exceed customer expectations

To enjoy working as part of a close-knit team

To be adaptable

Punctuality and attention to detail

Competent in using:
Microsoft Office - Word and Excel (advanced level desirable)

To be over 18

Your own means of transport

To be a competent swimmer

Desirable:

Knowledge of different disabilities

Knowledge of the Cinolla booking system

Requirements for the Post:

Must be office-based

Available to cover weekends/check-ins on a rota system

What we can offer you

As well as the chance to become part of an incredibly inspiring organisation and a great team, we can offer passionate people like you several benefits including:
A collaborative and friendly work environment

A stunning work location

On-site parking

Exciting training and progression opportunities

The chance to make a real difference in the work you do

Generous holiday allowance (29 days including Bank Holidays)

Competitive salary (DOE)

Death in Service benefit

About us

Calvert Exmoor is a national charity and residential activity centre dedicated to providing the best accessible adventure breaks for everyone.

Perched on the edge of Wistlandpound Reservoir, our award-winning activity centre offers breaks for people with physical, learning, behavioural and sensory disabilities.

The incredible staff work together to provide breaks and experiences that include a selection of activities, accommodation, dining, and entertainment.

If you feel you could bring the right qualities, skills and experience to this varied role and help with our philosophy of 'it's what you can do that counts', we'd love to hear from you.

Closing date: 14th December 2023

Calvert Exmoor is an Equal Opportunities Employer.