Senior Systems Specialist - Manchester, United Kingdom - The Christie NHS FT

The Christie NHS FT

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Administer systems daily ensuring correct and efficient operation in-line with agreed policies and procedures. Responsible for ensuring all aspects of system housekeeping, data integrity and security are managed.

Manage the creation and removal of user accounts as required and the population of system management tables working with suppliers and others as necessary Manage and review system utilisation and error reports assessing risks and benefits associated with the system.

Manage system upgrades including assessment of functionality change, testing, communications, supplier liaison, implementation co-ordination and training.

Deal with complex queries escalated from multiple sources.

Work with other system stakeholders and the Integration team to ensure that data is transferred automatically and accurately between various systems taking the lead to resolve problems or issues when they arise taking into consideration any impact on other systems.

Work with the suppliers staff and other third parties helping to build a positive partnership approach to managing the system and issue resolution.

Work with divisions to ensure interfaces between the clinical systems and any relevant medical devices are fully tested and operating correctly following upgrades, new installations, and routine servicing.

Conduct system demonstrations and actively promote and champion the use of systems at every opportunity. Ensure that invoices relating to systems are checked for accuracy and passed for payment where required. Represent the Trust and its interests at external system user group meetings.

Utilise the team to ensure skills and knowledge sharing to facilitate cross cover, providing additional support during periods of increased workload as a result of specific system upgrades, implementations, issue resolution, etc., as well as for holiday and other absences.

Data Quality Work to ensure that accurate and timely data is recorded within the system.

Work towards the development and implementation of a comprehensive set of robust data checks, audits, and procedures in accordance with the Data Quality Policy.

Ensure practical steps are taken to resolve system functionality and data collection issues highlighted by Data Quality processes Reporting Produce appropriate and timely reports from the system which will assist in the management of departmental services and meet the Trusts obligations for external information provision.

Participate with the Digital Product Engineering team ensuring that data is collected, reported and exported as required.

Work to ensure that relevant data items that form part of the national mandatory data sets and national audits are captured within the systems as part of the care process.

Training Deliver one to one and group training sessions to all levels of clinical and administrative staff adopting a flexible and relaxed approach.

Provide detailed instruction and respond to individual staff questions on the practical use of systems, seeking advice where necessary.

Ensure that each course attendee is assessed for required competencies and that accurate records of outcomes are maintained before authorising certification and system access.

Undertake and support the development of staff in line with personal development reviews and other associated guidance if applicable.

On occasion the post holder may be required to work unsociable hours to support and/or enable the delivery of key programmes or projects.

Participate in an on-call or out-of-hours service, when required Financial/Physical Resources Participate in the management of financial resources allocated to own areas and make proposals to maximise those resources through recharges, and cost saving opportunities.

Be responsible for the safe use of ICT hardware and software.

Monitor the maintenance and support contracts allocated to own area, ensuring continuity of service and budget management. Liaise with third party suppliers to identify and evaluate potential value for money contracts. Liaise with external agencies, suppliers and contractors ensuring delivery of service is in line with agreed contracts. Participate in business appraisals and business case production when required in partnership with Trust stake holders.

Undertake solution searches and appraisals of supplier proposals.

Ensure Trust procurement processes and procedures are followed in a timely and efficient manner and participate in the procurement process where relevant, providing assistance for the development and assessment of procurement documentation as required.

Ensure the post holder adheres to Trust Standing Financial Instructions (SFIs) and procurement guidelines Project Management Advise and participate in the development and implementation of projects, where required, ensuring Informatics provision of integrated solutions and user objectives are achieved.

Ensure project tasks, where required, are successfully delivered in line with agreed timescales.

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