Public Enquiries Officer - Dartford, United Kingdom - Critical Project Resourcing

Critical Project Resourcing

Verified Company

Dartford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are currently working with a major engineering consultancy who are working in partnership alongside Tascor Custody who are recruiting Public Enquiry Officers across their Police Stations in Kent, locations including Northfleet (DA11), Gravesend (DA12), and Dartford (DA1).

As Public Enquiry Officer, you will receive and assist members of the public who visit the Police Station and to deal with enquires, whilst undertaking general clerical and support duties relating to enquires.

You will be assisting the Kent Police Authority in all front of house requirements.

Based in either Dartford, Northfleet, Gravesend (North Kent)
As Public Enquiries Officer your responsibilities include, but are not limited to:

Receive and assist visitors to the North Kent Police Station main reception, ensuring they are dealt with expeditiously and courteously in order to project a professional image of the Kent Police Authority.
To monitor CCTV and security gate intercom systems to check vehicles and visitors seeking entrance to the site, directing them to the designated parking area or to a visitor parking bay until their identity has been checked in person at the front reception.
To provide a comprehensive and effective information service, assisting visitors by responding to queries in relation to KPA business, identifying appropriate focal points and liaison officers, as well as satisfying general enquiries such as advising directions.
To maintain building security, recording details of visitors and their vehicles, if applicable; notifying the person or department being visited; issuing a visitors badge; and facilitating escorting where requested.
To record the details of and process all appropriate documentation produced by visitors and instigate any necessary action in accordance with KPA procedures.
Operate the KPA Road Traffic Incidents reporting system in accordance with the KPA procedures.
Operate the KPA crime reporting system in accordance with the KPA procedures.
To manage a lost and found property system in accordance with KPA procedures.
To handle complaints from members of the public effectively and efficiently in accordance with KPA procedures.
To passively monitor CCTV cameras and inform KPA personnel of any incident or irregular occurrence being identified.
Provide a flexible approach to your duties and carry out occasional alternative tasks as required by the Front Counter Supervisor or Facilities Manager.
Liaise with appropriate managers as required.

Job requirements:

Good communication and interpersonal skills.
Organised and methodical in relation to record keeping.
Flexible regarding working hours.
Computer literacy.

- 'Can do' attitude.

Team worker
Providing excellent customer service
Teamwork, selfmotivated

As mentioned, this position as Public Enquiries Officer is based in Kent, across various police stations including Northfleet (DA11), Gravesend (DA12), and Dartford (DA1).

If this position is of interest, don't hesitate to get in touch with Erin at Critical Project Resourcing.

About Tascor:

At Tascor Custody & FM, part of Education & Government Services, we're delivering safe and comfortable working environments.

We work for secure criminal justice, immigration and the public sector, and we don't just look after buildings we take care of every element of facilities management.

Join us and discover better as you shape the workspaces of tomorrow.

Job Type:
Permanent

Salary:
£23,465.00 per year

Schedule: