Event Steward - Birmingham, United Kingdom - OCS Group

OCS Group

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About The Role:

Stewards are the face of our venues, offering customer service to all our visitors.

This role is predominately based at Arena Birmingham (B1 2AA) and Resorts World Arena (B40 1NT), where you will be supporting with shows, concerts and exhibitions.

Free parking is available at these venues with the added opportunity to also work at other exciting venues within our division.

The NEC Group Contract comprises of 5 venues within Birmingham, NEC, The Vox, Resorts World Arena, Utilita Arena Birmingham & The ICC.

OCS provide soft services to all venues, including security, stewarding, cleaning, waste, estates, and front of house.

Please note, you must be 18+ to apply.

Main Duties:

Checking of tickets
Assisting and seating customers
Managing crowd safety & queue management
Monitoring visitors for signs of distress, conflict, or those in need of medical assistance
Responsible for the health, safety and comfort of customers during their stay
Provide direction and guidance and fellow employees, as required in an emergency to a place of safety to ensure a safe egress.
Actively be vigilant for members of public/ audience who may be acting suspiciously and to challenge and escalate accordingly.

To be successful in the role, you will need:

Ability to work in a fast-paced environment
To be customer focused
Experience in security and stewarding is desirable
Experience in events is desirable
Adaptable to change
Calm, focused and positive in high pressured situations

What will you get in return?

A pension scheme

- to save for the future - eligibility rules apply

Access to high street discounts
Access to low interest loans
Recognition scheme 'OCS Stars' monetary rewards given to top performers
Training and Development

- apprenticeships, e-learning, English as a Second Language and our award nominated 'Impact' Programme

Long Service Awards
Cycle to work scheme

- discounted bicycles

Access to our Employee Assistance Programme
247 Wellbeing Support

About Us:

At OCS, we're a proud bunch of around 20,000 colleagues who put customer service at the heart of everything we do.

We are not just a cleaning company; we hire security officers, caterers, landscapers, and engineers to name just a few.

Our job and career opportunities are endless for full-time, part-time, and casual positions, in addition to countless internal opportunities for existing colleagues.

We are big believers in supporting and investing in our colleagues from their very first day because we know that our people are critical to our business and making sure we deliver for our customers.

This is what makes OCS a great place to work.