Workshop Controller - London, United Kingdom - Pybus Recruitment

Pybus Recruitment
Pybus Recruitment
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Title:
Workshop Controller

Location:
Edgware, North West London

Salary:
Up to £38,000 basic salary (depending on experience) + excellent bonus - OTE 50-55K
Role is full time and permanent. 45 hours a week - Monday to Friday and Saturday's on a rota basis.

Our client is well established car retailer with dealerships all over London.

They are now looking for a Workshop Controller for their Dealership in Edgware.


Job Purpose:


Reporting into the Aftersales Manager, you will be responsible for driving the standard in customer car leading and motivating the staff and facilities of the Workshop efficiently to ensure a high level of productivity and quality.


You'll motivate technicians to ensure targets are being met as well as ensuring a high level of productivity and quality of service is being delivered.

You will also be responsible for tracking the progress of vehicles through the Workshop and liaising with Service Reception thereby maintaining customer satisfaction.


Key Responsibilities and Accountabilities:


  • Lead, manage and motivate a team of qualified and apprentice technicians
  • Allocate work orders to technicians, and manage technician clocking on/off, and rostering
  • Ensure workshop operations meet brand standards for quality by conducting regular quality checks on completed works
  • Drive service profitability by ensuring maximum time save and upsell
  • Manage and update workshop technical solutions including eVHC and service booking database
  • Provide outstanding customer service to service customers both face to face and by phone
  • Assist and work closely with the Service Advisor team as required

Essential Skills and Experience:


  • IT literate, and familiar with webbased process and stock management systems.
  • Evidence of previous service department experience.
  • Evidence of coaching and motivating a team.
  • Experience working as a fully qualified technician (preferred level 3)
  • Full driving license held with fewer than 9 penalty points.
  • Evidence of 'Right to work in the UK'
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