Band 3 Outpatient Booking Co-ordinator-cardiology - Birmingham, United Kingdom - University Hospitals Birmingham

University Hospitals Birmingham

Verified Company

Birmingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job summary:

An exciting opportunity has arisen for an Outpatient Booking Co-ordinator (OPBC) to join the Cardiology Department at the Queen Elizabeth Hospital (QEH), University Hospital Birmingham NHS Trust.

At the QEH Cardiology is one of the largest outpatient services specialising in adult congenital heart disease (ACHD), interventional cardiology, heart failure, imaging and electrophysiology.

The OPBC will be responsible for the day to day management of Cardiology's outpatient referrals.

This is an exciting opportunity for an individual who relishes a challenge and is keen to use their own initiative.

You will be required to work to a high standard of accuracy, have excellent organisational skills and be able to demonstrate initiative in planning your own workload.

This post is full time (37.5 hours) and fixed term for 12 months (maternity leave cover).

Main duties, tasks & skills required:
Main duties

Schedule patients into clinics using set criteria
Booking patient appointments
Create documents, spreadsheets and reports
Use Trust systems to input electronic data as required
To exercise initiative and judgement based on acquired knowledge and experience when dealing with telephone/face to face enquiries
Assist colleagues as directed by the Line Manager in times of pressure of work
Notify patients of new or changes to appointments
Accurately record telephone messages/enquiries and refer as appropriate
Managing GP, internal and tertiary referrals
Managing outpatient waiting lists using Trust systems
Managing GP Advice and Guidance requests

Skills

Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
Good keyboard/ IT skills
Good organisation skills and ability to multitask
Good time management skills
Ability to deal professionally with enquiries from staff and patients
Ability to problem solve
Ability to pay attention to detail where there are predictable interruptions to the work pattern
Ability to deal with stressful situations and sensitive issues
Work effectively and flexibly as part of a team to meet the needs of the services

Qualities

Confidence in dealing with people at all levels

About us:

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment.

This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work.

This is more than words. We are taking action.

Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO.

We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Job description:

*Please Note*: For a detailed job description for this vacancy, please see attached Job Description*
Person specification:
Qualifications:

Essential:

Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9
Business Administration NVQ level 3 or equivalent experience in an administrative environment

Experience:

Essential:

Experience of dealing with the Public/Customer service experience
Experience of working with a range of Microsoft Office packages (e.g. Word,Excel and Outlook)
Experience of using Trust IT systems