Counter Assistant - Elgin, United Kingdom - MacGregor Industrial Supplies Ltd

MacGregor Industrial Supplies Ltd

Verified Company

Elgin, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title Counter Assistant

Department Forest and Groundcare

Reports to The Branch Manager

Job Role

Communicate effectively with customers
Connect with the customer by being friendly, helpful and knowledgeable and be available to deliver great service
Resolve customer queries and complaints in a timely and appropriate manner
Provide support to other trade counters as required
Finalised orders processed through the electronic point of sale system (EPOS)
All showroom stock priced, stock coded and date rotated, replenish showroom shelves, create daily picklists and retain high level of cleanliness
Meeting performance targets when applied
Developing sales of specialist product range and/or equipment
Document, progress and advise those necessary, of customer returns
Complete cycle counts on a rotational basis
Where applicable arrange PDI (predelivery inspection) for equipment sold
To work on an electronic point of sale (EPOS)
Manage cash and payment systems in accordance with company procedures and policies
Showroom security

Skills and Experience

Direct customer/counter sales experience selling/using industrial equipment and materials
Good numeric and literacy skills
Basic keyboard skills
Basic knowledge of relevant systems, equipment and processes.
The ability to negotiate with customers
Ability to respond positively to new challenges and change
Understands the importance of data accuracy.
The ability to work with mínimal supervision
A previous background in Groundcare machinery sales would be beneficial
Excellent Customer Service: communicate effectively with customers connect with the customer by being friendly, helpful and knowledgeable be available to deliver great service resolve customer queries and complaints in a timely and appropriate manner
Provide support to other members of staff/departments as and when required
Take part in training arranged by the company (TBC)
Carrying out any other duties which are appropriate to the post as may be reasonably requested by line manager

Working hours 40 Hours per week, Plus Saturday Rota - hours TBC.

Location Based at Perimeter Road, Elgin. Post holder may be required to carry out duties at other Company sites.

Job Types:
Full-time, Permanent

Schedule: