Patient Pathway Coordinator - London, United Kingdom - Guy's and St Thomas' NHS Foundation Trust
Description
This role will involve shifts between 07:30 and 20:00 and weekend working.The main duties of a Patient Pathway Coordinator include:
Operational
- Managing clinical visit allocations
- Rota management
- Receive patient referrals and action in line with departmental requirements
- Coordinate and provide administrative support to relevant teams
- Action daytoday issues, proactively finding resolutions and escalating issues to management
- Communicate with multidisciplinary team effectively, developing strong working relationships with clinical and managerial staff
- Communicate with patients to resolve queries and ensure excellent patient care
- A key link between social and therapy teams to support efficient and safe discharges
- Review and support development of Standard Operating Procedures and internal targets
- Monitor and review daily clinical capacity of Rehab Support Workers
- Collecting and updating patient information in line with local policy and maintain accuracy of data at all times
- Supporting staff training needs
- 2 hour, same day or next day response to support early dischargefrom hospitals from Guy's & St Thomas, King's College and is integrated with secondary care.
- Hospital admission avoidance, with 2 hour or same day response, working in conjunction with London Ambulance Service (LAS), GPs, Community Matrons, District Nurses, Social Care and the other community therapy teams.
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