Customer Service Agent - London, United Kingdom - Soly

Soly
Soly
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

In your role as a Customer Success Agent, you will be part of our ambitious and fast paced Operations team and will be responsible for providing an unrivalled customer experience.


Your impact- Owning customer experience, as the first point of support and response for our customers

  • Shape the support function process, tools and strategy for short and medium term success
  • Drive customer satisfaction and ultimately value delivered to the customer
  • Identify areas for continuous improvement across the business, advocating for the customer experience
  • Set, monitor and review KPIs on a daily, weekly and monthly basis.

What we offer you- A dynamic and rapidly growing start-up environment with numerous training and career opportunities.

  • Modern and dogfriendly office at WeWork near Chancery Lane/Farringdon, with free tea & coffee made by our amazing inhouse barista, afternoon beer taps and fun social activities to make new friends.
  • An attractive fixed salary and 25 days of annual leave + bank holidays because you deserve a good break.
  • 16 hours of paid volunteering work per year.
  • The option to rent or buy solar panels at a discounted price for your own home.
  • More benefits to follow soon
    Your profile
  • Bring a lot of energy and enthusiasm to really make a difference for our customers and enjoy giving the best customer experience every day
  • Keen interest in sustainable products and techsavvy
  • Outgoing and communicative personality and a true team player
  • Experience in delivering high customer satisfaction
  • Communicate fluently in English, both verbally and in writing.
  • Working for a bright future.
    It is possible

About Soly
Soly has been working on the mission to make solar energy accessible to everyone since 2013. Since then, we have grown rapidly and installed solar systems on more than 22,000 rooftops. Soly is one of the leading solar companies in Europe and is backed by Shell and pension fund ABP. We are known for our hands-on mentality and direct lines of communication. We focus on the long term and are willing to invest in it. Focusing on quality, digital-first mindset and scalability is what drives us. We have a team of enthusiastic, positive, intrinsically driven colleagues and work together every day towards a bright future.


Our Application Process:


Application >>>

HR Call >>>
Have a call with our HR team to learn more about the role.


Video Interview >>>
Meet the hiring manager to discuss your background.


In Person Meeting >>>
Come in for a final interview and get to know our team.


Offer
Agree on a start date and discuss next steps.

  • Would you like to join our team? Then we'd love to hear from you
    Any questions?:

Good to know:

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