Admin Coordinator - Swindon, United Kingdom - HJS Emission Technology Ltd.

Description

Job description
HJS Emission Technology Ltd are based at our newly refurbished facility in Swindon, Wiltshire.

The current market focus for HJS is the provision of emission abatement retrofit exhaust systems to meet Euro 6 emissions standards for buses, coaches, HGVs, LGVs, cars and taxis as well as for construction machinery, generators, ships and trains.

We are now seeking to expand the team by recruiting for the full time position of Admin Coordinator.


Job Requirements:

The successful individual will be adaptable and willing to learn whilst accepting any guidance provided.

They will be self-motivated and highly driven with the ability to prioritise tasks and work independently without direct supervision in the office.

The AC will be required to work as an integral part of the UK within a team of commercial and technical individuals as well as product support and development personnel based in Germany.

They will report is the Operations Manager and will be based at HJS's UK base in Swindon.


Key duties

• General admin responsibilities of the site in Swindon
• Manage customer requests for services and products delivered to our customers, in close collaboration with the other team members
• The use of the company's own software to record customer enquiries and maintain this electronic database.
• Responsibility for coordination of customer service requests and communication with external service providers having engineers at our customers site on our behalf
• Maintaining and managing of all vehicle records and further development of records held. Working closely with subcontractors to ensure system services are completed within the contracted time frame. Identifying from subcontractors reports and following up on further work required outside of the customers servicing agreement
• Management of all vehicle repair/servicing related paperwork and reporting data to the customer
• Ensuring that all paperwork is issued on demand to HJS and the customer and that all PO's received are invoiced by HJS, vehicle records to be updated accordingly
• Contacting customers who do not currently have a servicing contract and informing them of why this is required, making follow up calls to monitor progress
• Regular participation in relevant meetings via Skype etc
• The successful applicant may be required to provide input and participate in marketing exercises such as trade shows
• Ensuring that the aftersales function operates as seamlessly as possible, ensuring customers receive regular updates

The Person:

• High customer affinity with the ability to make diplomatic, commercially sensitive decisions
• Must be able to manage own work load and prioritise tasks without direct supervision
• Must be well presented and professional in the face of the customer at all times
• Excellent communication skills with the ability to act with diplomacy and tact in sensitive situations
• A selfstarting team player with the ability to work effectively alone
• Hands on "can do" approach and mentality
• Strong communication skills are essential
• A reliable and flexible selfstarter with the ability to lead by example
• Quality awareness and a keen eye for detail
• Tenacious with the determination to succeed
• The ability to improvise and think on their feet
• Proficiency in Outlook, Excel, Powerpoint, Word etc
• Not shy to learn how to use new software
• Must be able to communicate transparently on key topics with company directors

Salary:
£25,000.00-£27,000.00 per year


Benefits:

• Free parking

Schedule:

• 8 hour shift

Experience:

• Automotive service: 1 year (preferred)
• Customer service: 1 year (required)

Language:

• English (preferred)

Work Location:
In person


Reference ID:
Admin