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  • Home Delivery Scheduling Associate - Reading - RH

    RH
    RH Reading

    4 weeks ago

    Description

    RH is driven by a passion for taste and a vision to elevate the luxury home furnishings experience.

    We attract top talent in our industry, from designers to manufacturers, and empower them to create exceptional products that are curated through our integrated platform. This enables us to showcase a unique collection of high-end home furnishings that sets us apart as a global leader in the field.

    At RH, we value individuals who embody energy, creativity, and a forward-thinking mindset. Our ideal candidate is a team player who prioritizes what's right over who's right, and possesses the skills to deliver an unparalleled customer experience.

    We're seeking a Scheduling Associate to represent the RH brand and provide world-class service to our customers. This role involves acting as a liaison between customers and internal partners to facilitate seamless delivery experiences, exceeding performance standards and maintaining compliance with company policies.

    Your Responsibilities

    • Live our Vision, Values, and Beliefs every day
    • Deliver an unmatched customer experience during each step of the scheduling process
    • Field inbound and outbound calls to schedule home deliveries in a fast-paced environment
    • Provide in-the-moment solutions for complex customer scenarios with a sense of urgency
    • Collaborate with internal and external partners to resolve customer challenges
    • Meet or exceed performance standards and maintain compliance with company policies

    Our Requirements

    • Customer service experience preferred
    • Possess poise, confidence, and passion to interact with high-end customers while maintaining confidentiality and exceeding goals
    • Strong technical aptitude and comfort navigating across multiple systems
    • Resilient and able to excel under pressure; resourceful and creative problem solver
    • Proactive, organized, and detail-oriented
    • Ability to work a flexible schedule including evenings, weekends, and mandatory overtime as needed
    • Must pass a background check

    Physical Requirements

    • Sit and stand for extended periods

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