Customer Service Coordinator - Aberdeen, United Kingdom - CALA Group

CALA Group
CALA Group
Verified Company
Aberdeen, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

About The Role:
Key responsibilities will include, but are not limited to, the following:

  • Liaise with purchasers, contractors, maintenance team, suppliers and NHBC to ensure that remedial issues are resolved in a timely and efficient manner within the approved timescales and relevant KPI's
  • Manage and maintain the customer CRM system
  • Maintain cost control and follow in house procedures to process expenses, purchase ordering and payment requests
  • Ensure escalation of complaints and queries are processed
  • Other ad hoc administration duties as required
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