Japanese Speaking Gnoc Engineer - London, United Kingdom - People First

People First

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Your New Job Title:
Japanese speaking GNOC Engineer (Shift)

The Skills You'll Need:
Japanese, customer service, IT support, helpdesk

Your New Salary:
£20,000-29,000

Location:
London Docklands

Who You'll Be Working for:
Network Operation Centre

What You'll be Doing Each Day:

Receive complaints from customers & report back to customers on the progress/result of troubleshooting
Identify source of problems and propose solutions as a preventative action
Handle Japan domestic services, contacting customers & domestic teams in Japan
Maintain secure operations and keep the environment safe and tidy
Set priorities and resolve the problem proactively
Share test plans with relevant coworkers before carrying out the affected circuit test with partner carriers
Troubleshoot with relevant counterparts such as HQ in Tokyo, European Network Providers & HCM GNOC
Recording relevant information onto company ticketing systems
Escalate matters when necessary to the team and other relevant divisions
Create monthly reports for customers
Access arrangement and maintenance notification arrangements with relevant parties
Ad hoc requests from your line manager

The Skills You'll Need to Succeed:

Fluent business level English and Japanese (reading, writing, listening and speaking) is essential
Good communication skills are essential
Experience of customer service or call centre operation is advantage
Networking Protocol as examples:
Ethernet, TCP/IP, MPLS
ADSL, SDSL, and Fibre cabling
Server or Firewall and Cisco experience are an advantage
Windows Application (Word, Excel, PPT and Visio)

Job status:
Contract until 30/06/2024 (possible extension)

Start date:

ASAP

Working hours:12-hour rotations with 1 early shift + 4 late shifts (Early: 8:00-20:00, Late: 12:00-24:00/13:00-25:00)

Please follow us on Linkedin:
people-first-team-japan