Service Desk Analyst - Warrington, United Kingdom - Portfolio Payroll

Portfolio Payroll

Verified Company

Warrington, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Portfolios are proud to be representing one of the UK's largest betting agents in search for a Service Desk Analyst.

Working as part of a busy, fast paced Helpdesk based at Warrington Head Office, this role focuses on providing excellent, professional supportto the company's retail estate, assisting with the resolution of a variety of faults that can arise in the shops.

This is a 1st Line Analyst position which would ideally suit as a first step into IT Support. No experience is necessary as full training will be given.

The hours are 40 per week, to be worked any 5 days from 7, between 8am-9pm, so flexibility is key.

Key Responsibilities

Take incoming calls from staff across the companies shop estate relating to specific faults that have arisen on site.
Troubleshoot hardware, software, and systemsbased issues, taking ownership of the fault and providing a 1st line fix wherever possible.
Investigate reported issues, provide diagnostics & ensure all faults are dealt with appropriately.
Prioritise and log each call and ensure all incidents are dealt with in a timely manner to ensure deadlines & Service Level Agreements are met.
Escalate issues, where appropriate, to the Senior Helpdesk Analysts
Allocate calls to the appropriate Engineer when necessary.

Experience and Skills

Excellent customer service skills.
Professional telephone manner, with excellent listening skills and the ability to problem solve.
Ability to communicate effectively with staff at all levels of the business.
Strong attention to detail
Ability to work under pressure to tight deadlines.
Ability to work independently and as part of a team.
Ability to follow instructions as well as using own initiative.
Flexible approach to work, with the ability to multitask.
Good, allround basic IT Skills & computer literacy are desirable but full training will be given.

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