Senior Contract Administrator - Eastleigh, United Kingdom - EMCOR UK

EMCOR UK

Verified Company

Eastleigh, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Duties/Responsibilities:

EMCOR UK are offering a Full Time Permanent position for a Senior Contract Administrator to join our team at Eastleigh.

Job Purpose:

To assist the Site manager and operational teams by providing timely and effective administrative support to the operation of the contract.
To deputise for the Site Manager
To manage the Communications process & releases for the contract

Duties:

Using Agility software, delivering Facilities Helpdesk Services including the creation and completion of work orders and providing feedback to customers on task progress, taking ownership of and tracking lifecycle of open work orders
To assist with the raising of purchase orders as requested by the Site Manager To assist with the producing of operational and monthly reports internally
To assist with the full implementation of the IMS and assist with internal audits to ensure fully compliance with EMCOR standard procedures and accreditations
To maintain central files for all site staff clothing and PPE.
To manage the departments expenses and mileage form submission with accuracy and detail.
To work with the team to ensure all IT and Mobile Phones requests and logged and submitted with correct approvals.
To log all overtime submissions for projects/new works and client billing
To input on JDE monthly paid staff timesheets for costing purpose
To ensure all office supplies, stationery and consumables are ordered on time and that supplies are kept to a reasonable level for all contract staff
To carry out archiving of documents as and when required.
Line Management of one administrator to ensure workload is carried out to a high standard.
To cover administrator colleague duties when absent from work
Assist the Site Manager with ad hoc administrative duties and projects as required
Operate a clear desk policy and be responsible for general tidiness and housekeeping within the EMCOR office environment
To design a communications schedule and manage the process and create content
To receive and make welcome all visitors to the EMCOR site accommodation ensuring they are correctly hosted and not allowed to unescorted (security clearance dependant).
To carry out all reasonable tasks that may be requested from time to time by the client or EMCOR management
To provide contract administrative services and in line with contract Service Hallmarks and Customer Service Policy
To uphold and promote the good name of EMCOR at all times
To contribute towards, further development and implement the ONE TEAM EMCOR objectives.
Making our customers lives' easier is a critical element of this role.
Be an ambassador of the EMCOR Group (UK) plc.
To follow EMCOR's Code of Conduct and comply with the Client's company rules and maintain a high standard of discipline.
To carry out other duties as may be reasonably requested from time to time by EMCOR Group.

Person Specification:

Skills:

Excellent telephone manner and communication skills
Smart, presentable appearance
Team player with the ability to use of own initiative, an effective and confident administrator
Personable, approachable and able to work as part of a multifunctional team
Proven track record within customer service and/or similar role
Well organised with the ability to prioritise
Good IT skills including MS software and knowledge of bespoke software packages with an interest in learning new technologies to improve efficiency and service
Working knowledge of facilities management and building operations
Able to work under pressure and to defined deadlines
Good interpersonal and customer relationship skill
High Level of understanding of customer service excellence and the ability to deliver quality service

Benefits:

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Creating Balance; our steering group promotes Diversity and Inclusion throughout our business.
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Mental Health and Wellbeing; Mind is our EMCOR UK charity, and as such mental health and wellbeing is an important topic for us. To support this we have an Employee assistance programme available to you with free advice on dealing with personal problems such as; debt, legal issues, relationships, addictions and stress.
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Charitable Giving and Community; we offer two days off per annum for you to support your chosen charity.
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Recognising Excellence; our annual Employee Excellence Awards are designed to recognise and reward individuals or teams for their outstanding contribution and performance at work.