Customer Service Advisor - Stafford, United Kingdom - NFU Mutual Agency

NFU Mutual Agency
NFU Mutual Agency
Verified Company
Stafford, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

The Role:


Customer Service Advisor

Salary £22,000 - £25,000 (dependant on experience)

Full Time

Permanent Contract

Location:
Stafford Agency, 1 Marconi Gate, Stafford, ST18 0FZ

Monday - Friday 8:30 - 5pm

Introduction to NFU Mutual

NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years.

We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first.

We are a top ten UK insurance company and the UK's largest rural insurer, with an agency network of over 250 local offices.


About the Agency

NFU Mutual's Stafford agency is one of the leading NFU Mutual Insurance branches in the country and we are currently recruiting for a Customer service advisor.

We are looking for a hard working and enthusiastic individual looking to join a successful and expanding local business.

This role is an exciting opportunity for anybody who is looking to join a well-respected branch of NFU Mutual with the opportunity for future development within our business.

Full training in a friendly and supportive environment, will be provided.

In return for your hard work as a Customer service advisor you will be rewarded with a competitive salary and holiday allowance as well as a fantastic team environment, a bonus scheme and career progression opportunities.


Responsibilites:


  • Review and advise upon customer general insurance requirements
  • Process all customer instructions for policy amendments to meet required completion standards
  • Identify and initiate crossselling opportunities and activities to new and existing customers
  • Initiate proactive sales activity to create new business opportunities for the Agency.
  • Acquire and maintain knowledge of NFU Mutual General Insurance products, as applicable to product licences
  • Obtain appointments for our Financial Advisor to contribute towards our Agency target
  • Working within Compliance Framework required by the Company / Financial Conduct Authority (FCA)
  • Use of Microsoft Word & Excel as a minimum
  • Develop and sustain effective working relationships with customers, all members of agency and NFU Mutual staff
  • Comply with all applicable sections of the NFU mutual insurance compliance manual for the agency network, the agency guide and local agency procedures
  • Maintain record keeping requirements for your role
  • Produce correspondence to required time frames and quality standards
  • Perform other duties as assigned by Management Team

Desired skills:


  • Be able to communicate effectively, both written and verbal
  • Possess good IT Skills (particularly Outlook, Word & Excel)
  • Be able to demonstrate problem solving skills and use your own judgement
  • Have a flexible and open attitude
  • Be prompt, reliable and trustworthy
  • Sales and customer service skills
  • Be highly organised and able to work to deadlines

About you:


  • Maths and English GCSE at Grade C or above
  • IT GCSE or equivalent

Benefits:


  • Onsite parking
  • Performance bonus
**Please note you will be employed by an Agent of NFU Mutual and not by NFU Mutual directly.
More jobs from NFU Mutual Agency
See all jobs of NFU Mutual Agency