Customer Support Consultant - Southampton, United Kingdom - Redcat Hospitality Technology Limited
2 weeks ago
Description
About the Company
We work with amazing hospitality brands, to provide them with a hospitality IT platform that provides a seamless customer experience.
Responsibilities
- Provide over the phone support to clients as required.
- Work with internal teams on support escalations while managing customer expectations around resolution and timeframes.
- Provide remote connection support to clients as required.
- Log all calls in CRM
- Escalate calls to thirdparty providers as appropriate.
- Participate in team meetings as required.
- Operate in a rotating roster
About You
- Ideally have previous experience in an IT support role.
- Have previously worked in hospitality, or supported hospitality businesses in the past.
- Be a people person, love to chat, and love to help.
- Have patience. This role requires a high level of patience to be able to work at the users pace.
- Enjoy working as a part of a team and in a collaborative manner.
- Need to be skilled at managing customer expectations.
Our Values
Integrity - We stand for integrity
Teamwork - Together we shine
Customer Centric - We have the customer at the Heart
Innovation - Be the agent of change
Accountability - We deliver what we promise
Why Join Us?
To attract the best people, we understand that it takes more than just a generous salary.
To keep an engaged and motivated team, we also provide career growth opportunities, work flexibility, autonomy, and a high-performance culture - all to ensure that you can achieve your best - both inside and away from work.
Benefits Include
- A day off for your birthday
- Regular social events
- Sponsored professional development
- A relaxed and friendly team culture
Salary:
£25,000.00-£35,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Southampton, SO14 3JZ: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location:
In person
Expected start date: 19/06/2023
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